Customer Success
il y a 4 jours
Franklin Pet Food propose de l'alimentation premium pour chien et chat. La société connaît une forte croissance depuis son lancement en 2018 et nous œuvrons pour que la qualité sans compromis, la simplicité et la transparence (re)deviennent la norme en pet food, et pour cela nous cherchons à lever toutes les contraintes quotidiennes qui nous empêchent de bien nourrir nos animaux. L'Expérience Client, la Fidélisation, la Rétention et la Communication sont les piliers clés pour aider Franklin à accomplir cette mission.
Pour renforcer notre équipe Opérations et Customer Care, nous sommes à la recherche d'un.e stagiaire pour renforcer nos équipes à partir de Janvier 2026.
**Vos missions sont les suivantes : **
Gestion des demandes clients depuis plusieurs canaux de contact (email, chat et téléphone). Votre mission sera à la fois d'assurer un contact client irréprochable mais aussi de faire évoluer l'expérience client de la marque (fidélisation, évolution des process transport et logistique, gifting, programme de rétention).
Optimiser les outils digitaux déjà en place (helpdesk, CRM, CMS, automatisation, FAQ) et lancer de nouveaux outils avec l'aide du Head.
Optimiser la Supply Chain (mise en place de nouveaux process, gestion des approvisionnements, litiges transporteur).
Accompagner le lancement de projets annexes (communauté de vendeurs, opérations commerciales, reviews, projets logistique).
**Les plus du poste : ** Un accompagnement quotidien par la Head of Customer Care Une rampe de lancement si tu souhaites travailler dans le e-commerce Un rôle multi-tâche au sein d'une start up en pleine croissance
Type d'emploi : Stage
Durée du contrat : 6 mois
Avantages :
- Prise en charge du transport quotidien
- Restaurant d'entreprise
- Travail à domicile occasionnel
Lieu du poste : Télétravail hybride Paris)
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