Change Operations Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us
 

Job Description:

This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client's expectations in terms of the functionality, quality, timeline, and cost.

Overview:

We are seeking a highly organized, detail‑oriented Change Management & Routing Analyst to support Applications (AITs) across Rob Bosi's organization. This role will be responsible for assessing production changes, maintaining automation Cutover runbooks and templates, supporting routing and greenlighting activities in collaboration with partners across L1 and EIM. The ideal candidate thrives in a dynamic environment, communicates effectively, and adheres to all operational and policy standards.

Responsibilities:

• Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)
• Manages coordination of delivery and dependencies across multiple teams
• Facilitates communication and collaboration across organizations to support the deliverable completion and timeline
• Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule
• Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
• Supports resource planning for delivery and execution
• Ensures adherence with Enterprise Change Management standards

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner's mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications:

• 3–5+ years of experience in IT operations, change management, production support, or related technology functions.
• Strong understanding of enterprise change processes, including routing, risk assessment, and implementation workflows.
• Ability to analyze technical change content, identify dependencies, and recognize potential risks/conflicts involving AITs.
• Experience creating or maintaining operational documentation, such as runbooks, SOPs, or technical guides.
• Excellent communication skills, with the ability to collaborate effectively with L1, EIM, and cross‑functional partners.
• Strong attention to detail and the ability to manage multiple tasks in a fast‑paced environment.
• Comfort working during non‑standard business hours, including swing shifts and one weekend day.
• Proficiency with common enterprise tools, such as ticketing/change management systems (e.g., ServiceNow), collaboration tools (confluence/wiki, jira, cutover, bladelogic), and documentation platforms.
• Ability to adhere to organizational policies, training requirements, and compliance standards.
• Support hours:  3 days during the work week from 12PM ET to 9PM ET and 1 day on the weekend (either Saturday or Sunday).

Desired Qualifications:

• Experience with change management or production support
• Familiarity with AIT processes, routing workflows, or enterprise change frameworks
• Ability to manage multiple tasks in a fast‑paced environment
• Strong written and verbal communication skills
• Comfort working semi‑independent during non‑standard business hours

Skills:

• Collaboration
• Project Management
• Result Orientation
• Solution Delivery Process
• Stakeholder Management
• Analytical Thinking
• Business Acumen
• Financial Management
• Influence
• Risk Management
• Agile Practices
• Architecture
• Data Management
• Solution Design
• Technical Strategy Development

Shift:

Hours Per Week: