Quality Operations Director

About Us

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. , the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.

SummaryThe Director of Quality Operations is pivotal in overseeing the quality assurance, quality control, inspection, and supplier development activities within our organization. This role ensures that the design, development, and validation of products align with specifications and customer satisfaction prior to launch. Additionally, it oversees supplier engagement and risk management to maintain high standards.

Responsibilities

• Oversee daily management of quality operations to ensure compliance with company standards and regulatory requirements.
• Develop, implement, and maintain the Quality Management System and associated Quality KPIs to enhance overall quality performance.
• Lead and mentor the quality team, providing direction and performance feedback.
• Conduct regular audits to ensure adherence to quality procedures and identify opportunities for improvement.
• Collaborate with global cross-functional teams to resolve quality-related issues and implement corrective and preventive actions.
• Analyze quality data and metrics to identify trends and areas for improvement.
• Ensure all products and services meet customer expectations and satisfaction.
• Coordinate and oversee supplier quality management processes.
• Implement continuous improvement initiatives to enhance product quality and operational efficiency.
• Prepare and present quality performance reports to the leadership team.
• Facilitate training programs to educate employees and suppliers on quality standards and procedures.
• Liaise with regulatory bodies and external auditors during audits and assessments.
• Drive quality-related projects and initiatives to support organizational goals.

Required Skills

• Bachelor's degree in Engineering, Quality Management, or a related field.
• Minimum of 8 years' experience in Quality Management.
• Proven experience in a leadership or managerial role within quality and operations.
• In-depth knowledge of Quality Management Systems (QMS) and regulatory requirements.
• Experience applying ISO 9001, Six Sigma, Lean, and other quality methodologies.
• Excellent analytical skills with the ability to interpret quality data and identify trends.
• Lead auditor qualification preferred.
• Experience with supplier quality management processes and systems.
• Strong project management skills and experience with continuous improvement programs.
• Ability to collaborate effectively with global cross-functional teams.
• Strong organizational skills with attention to detail.
• Ability to work under pressure and meet tight deadlines.
• Fluent in Mandarin & English.

Our Culture

At SharkNinja, we don't just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home.

What We Offer

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company—you're part of an outrageously extraordinary community. Together, we won't just launch products—we'll disrupt entire markets.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

Learn more about us: Life At SharkNinja Outrageously Extraordinary

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We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture