Technical Support Specialist

il y a 2 semaines

Paris, Île-de-France EVEREC Temps plein

Technical Support Specialist – France (Installers)

Location:
France (Hybrid / Remote)

Contract Type:
Permanent

Compensation:
€45,000 – €50,000 + Benefits

Languages Required:
French & English (both fluent)

About the Company

We're partnering with a fast-growing
EV charging and cleantech scale-up
that is transforming how electric vehicle infrastructure is deployed across Europe. Backed by major automotive players and recognised as a Fast Track Company of the Year, the business is scaling rapidly and setting new standards for reliability, performance, and installer enablement in sustainable mobility.

About the Role

As a
Technical Support Specialist – France
, you'll be a key point of contact for
installation partners and field engineers
, providing hands-on technical support before, during, and after EV charger installations.

This role is
installer-focused rather than customer-facing
. You'll support troubleshooting, configuration, commissioning, and issue resolution, working closely with internal engineering, product, and operations teams to ensure smooth and efficient installations across the French market.

Key Responsibilities

  • Provide
    technical support to EV charger installers and partners
    , both remotely and during commissioning phases
  • Troubleshoot hardware, software, connectivity, and installation issues
  • Support installers through
    pre-install checks, configuration, and go-live
  • Act as an escalation point for complex technical issues, collaborating with engineering and product teams
  • Monitor installer performance and recurring technical issues to drive continuous improvement
  • Maintain and improve
    technical documentation, guides, and FAQs
    for installers
  • Support onboarding and enablement of new installation partners
  • Feed back field insights to product and engineering teams to improve reliability and installation processes

What We're Looking For

  • Fluent
    French and English
    (spoken and written)
  • 2+ years' experience in
    technical support, field support, or installer-facing roles
  • Strong understanding of
    electrical systems, hardware troubleshooting, or connected devices
  • Experience supporting partners or technicians rather than end customers
  • Comfortable diagnosing issues across hardware, software, and connectivity
  • Highly organised, solution-oriented, and calm under pressure
  • Experience in
    EV charging, energy, renewables, IoT, or cleantech
    is a strong advantage

Work Environment

You'll be working in a collaborative, fast-paced scale-up environment, supporting installer networks across France. The role offers
hybrid or remote flexibility
, depending on location.

Why Join?

  • Join a rapidly scaling
    EV charging leader
    at a key growth stage
  • Play a critical role in enabling installer success and infrastructure rollout
  • Work with international, mission-driven teams in clean energy
  • Make a tangible impact on the transition to electric mobility in France

If this role is of interest, please apply directly.

For questions, contact

.

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