Technical Support Engineer
il y a 9 heures
Key Responsibilities
- Installation & Validation: Execute on-site installation, calibration, and performance qualification of new instruments in France and the European region. Manage and prepare all necessary tools/materials to ensure smooth and compliant installation.
- Technical Support & Training:Provide first-line remote and on-site troubleshooting, maintenance, and application support to end-users and distributor engineers. Conduct customer training sessions.
- Supply Chain & HQ Coordination:Serve as the main technical point of contact for local suppliers and Sansure China's Technical Service department, ensuring efficient issue escalation and resolution.
- Knowledge and Quality Management:Document technical cases and solutions. Contribute to local knowledge bases and service documentation. Ensure compliance with local regulatory and quality standards during service operations
Qualifications
- Education: Bachelor's degree or higher in Biomedical Engineering, Electronics, Clinical Laboratory Science, or a related field.
- Experience: Proven experience(3-5 years or above) in technical support/field service for medical devices (IVD highly preferred). Experience in customer training is a plus.
- Hard Skills: Strong hands-on technical and problem-solving skills. Familiarity with basic GMP/cGMP is advantageous.
- Languages: Fluent in French and English. Chinese is an asset.
- Soft skills: Ability to work independently and communicate effectively with global teams. Willingness to travel within France and occasionally in Europe/China.
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