Technical Support Engineer

il y a 1 jour

Paris, Île-de-France Sansure Biotech EU Temps plein

Key Responsibilities

  • Installation & Validation: Execute on-site installation, calibration, and performance qualification of new instruments in France and the European region. Manage and prepare all necessary tools/materials to ensure smooth and compliant installation.
  • Technical Support & Training:Provide first-line remote and on-site troubleshooting, maintenance, and application support to end-users and distributor engineers. Conduct customer training sessions.
  • Supply Chain & HQ Coordination:Serve as the main technical point of contact for local suppliers and Sansure China's Technical Service department, ensuring efficient issue escalation and resolution.
  • Knowledge and Quality Management:Document technical cases and solutions. Contribute to local knowledge bases and service documentation. Ensure compliance with local regulatory and quality standards during service operations

Qualifications

  • Education: Bachelor's degree or higher in Biomedical Engineering, Electronics, Clinical Laboratory Science, or a related field.
  • Experience: Proven experience(3-5 years or above) in technical support/field service for medical devices (IVD highly preferred). Experience in customer training is a plus.
  • Hard Skills: Strong hands-on technical and problem-solving skills. Familiarity with basic GMP/cGMP is advantageous.
  • Languages: Fluent in French and English. Chinese is an asset.
  • Soft skills: Ability to work independently and communicate effectively with global teams. Willingness to travel within France and occasionally in Europe/China.

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