Manager, Product Operations

Mitratech is a proven global technology partner for corporate legal, immigration, human resource, and compliance teams. Our approach to work is proactive, collaborative, and committed. The professionals who are thriving at Mitratech are people like you who know how to balance individual excellence with teamwork. We believe our employees' enthusiasm fuels great work, so we pursue individuals with a passion for building an environment of ownership, transparency, continuous improvement as well as a dedication to driving the best possible experience for our customers. In other words, if you like people and technology, you'll fit right in.

Our team is changing the face of legal, immigration, compliance, and operational risk. Today, our products run over 20,000+ corporations of all sizes across the globe, representing a large portion of the Fortune 10, almost 40 percent of the Fortune 500, and over 50,000 users in over 150 countries. These teams depend on our technology and our people to help them grow and protect their organizations. Our approach to work is proactive, collaborative, and committed.

This is an excellent opportunity to join our growing company by supporting our most valued asset – our customers. In this role, you will gain an in-depth understanding of our customer's operations, goals, and challenges so that you can help them gain the most value from their investments with Mitratech.

Job Description
We are looking for an experienced, technically savvy, process-oriented and dynamic product leader with strong enterprise software experience to join our Product Management team, which is focused on delivering transformational new software solutions for large multi-national corporations in legal, Human Resources, Risk and Compliance management. This is an excellent opportunity to help shape the future of digital transformation and to bring the latest technologies to the corporations we serve and their employees and customers.

As the Manager of Product Management Operations, you will play a pivotal role in ensuring the smooth and efficient functioning of our product management processes. You will collaborate closely with cross-functional teams, including product managers, development teams, marketing, and sales, to drive the successful development and delivery of our software products. The ideal candidate will have a strong background in product management, excellent organizational and leadership skills, and a passion for optimizing operational efficiency.

Core Requirements and Responsibilities:
Essential job functions included but are not limited to the following:

• Evaluate and enhance existing product management processes to increase efficiency and effectiveness.
• Drive consistent requirements, launch and roadmap setting processes across teams
• Foster strong relationships with product managers, development teams, marketing, sales, and other stakeholders to ensure alignment on product strategy and priorities.
• Define key performance indicators (KPIs) for product management operations and regularly report on the team's performance against these metrics.
• Implement tools and systems for tracking and reporting on project progress and key milestones.
• Stay informed about industry best practices and incorporate relevant improvements into the product management operations.
• Ensure consistent and effective use of Product Management tools, including ProductBoard and Pendo
• Lead cross-product knowledge sharing and ongoing team learning to maximize the Product Management team capabilities and employee experience

Qualifications:

• Proven experience in product management or related roles within the enterprise software industry.
• Strong project management skills with a track record of successful project delivery.
• Excellent communication and interpersonal skills, with the ability to work effectively across different teams.
• Familiarity with Agile and other product development methodologies.
• Experience with product management tools and systems.
• Bachelor's degree in Business, Computer Science, or a related field; advanced degree preferred.

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee's I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit:
**We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.****