Stellantis &You Europe - Aftersales Area Manager
il y a 4 jours
Stellantis &You, Sales and Services is the European Retail Division of Stellantis, formed in 2021 from the merger of PSA Group and Fiat Chrysler Automobiles. Operating in 11 countries with over 300 sites and around employees, Stellantis &You specializes in vehicle sales, after-sales services and mobility solutions. It represents major brands such as Peugeot, Citroën, DS, Opel, Fiat, Alfa-Romeo or Jeep and supports the Group's transformation strategy by placing innovation, performance and customer experience at the core of its mission.
Ready to drive After-Sales excellence across Europe ?
We're hiring in our central team an European After-Sales Performance Manager to support local markets in improving customer satisfaction, operational efficiency, and commercial performance in After-Sales, by working with After-Sales Country Directors to deploy transformation programs, benchmark best practices, and strengthen team capabilities.
You have proven operational experience in automotive After-Sales, enjoy working across cultures and driving measurable impact through people and process ? So join us
Job Conditions / Benefits
Position based in Italy, Spain or France
White Collar / Cross-functional management position (for France : G14 in UIMM Classification)
Fixed salary based on experience + variable bonus linked to performance
(for France) Additional RTT Paid time off (11 days)
Company car
Company phone and laptop
Health insurance
Group Profit-sharing
Company savings plan
Mission
Drive After-Sales performance across selected European markets by supporting Country After-Sales Directors in improving service quality and maximizing profitability. Key focus areas include:
Increasing workshop volume and customer loyalty (CRM)
Boosting spare parts sales and upselling
Optimizing pay plans, quality bonuses, and contactability
Enhancing team efficiency, organization, and skills
Deploying transformation programs and tools
Coordinating with central S&You entities and Stellantis OEM stakeholders
Activities
Animate local markets to improve After-Sales KPIs through regular reviews, coaching, and field visits
Present business results and lead cross-country projects
Share best practices and monitor network development initiatives
Set up and deploy high-impact transformation tools and processes
Support Country Directors in team management and performance improvement
Advise on sales and marketing strategy, pay plans, and NSC negotiations
Ensure alignment and execution of central marketing plans
Monitor customer satisfaction (NPS) and drive continuous improvement
Collaborate with internal and external stakeholders: Distrigo, ICT, Marketing, NSCs, and global After-Sales teams
Target Profile
Master's degree in business/management with 7+ years of experience, or equivalent professional background
Proven experience in profit center / workshops management in the automotive sector
Strong knowledge of After-Sales operations: CRM, workshop flow, diagnostics, spare parts distribution
Financial and commercial acumen with full P&L understanding
Cross-functional leadership and remote team animation skills
Analytical mindset, customer-focused, results-driven
Creative, proactive, resilient, and well-organized
Fluent in English (mandatory) ; French or Italian is a plus ; Spanish, Portuguese or German are assets
Open-minded and adaptable to multicultural environments
Ability to work in a hybrid mode (remote work + days at the head office in your home country + travel to countries within your european sector)
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