IT Technical Manager – SalesForce Commerce

Position Overview
JOB DESCRIPTION
Tiffany & Co. is seeking a Technical Manager – Salesforce Commerce Cloud B2Cto help build the future of

As part of the Digital IT team, you'll be responsible for leading the technical execution of features, enhancements, and integrations on our Salesforce Commerce Cloud platform. You will collaborate closely with product, UX, QA, and external partners, ensuring that every line of code aligns with our quality standards and brand experience.

This role requires strong hands-on coding skills, a deep knowledge of SFCC/SFRA, an agile mindset, and a genuine appetite for product and systems thinking.

Key Accountabilities

• Lead SFCC B2C technical implementation across features, modules, and integrations using SFRA best practices.
• Mentor internal and external developers, enforce clean code, drive code reviews, and foster team growth through peer programming and documentation.
• Design and validate solution architectures for eCommerce needs, ensuring scalability, maintainability, and performance.
• Own technical scoping and estimations in close collaboration with Product Managers and Architects, highlighting risks, dependencies, and impacts.
• Translate functional requirements into technical designs, balancing configuration vs. customization trade-offs.
• Manage integrations with systems like OMS, PIM, CRM, ETL, SFMC, PSP.
• Define and enforce a testing strategy, including unit, integration, and regression testing across systems and squads.
• Ensure non-functional requirements (security, caching, SEO metadata, logging) are consistently met.
• Collaborate with QA, UX, architecture, and infra teams to ensure robust and smooth releases via CI/CD pipelines.
• Continuously monitor SFCC roadmap and releases, and propose improvements aligned with Tiffany's standards and eCommerce trends.

Team Management :

• Lead and mentor internal and external SFCC developers (onshore/offshore)
• Conduct regular code reviews, pair programming, and enforce technical standards.
• Promote continuous improvement through documentation, retrospectives, and coaching.
• Act as a technical point of contact for dev squads and ensure delivery cadence in Agile sprints.
• Collaborate with QA engineers to ensure test coverage and release readiness.

Deliverables:

• Own the design and implementation of new features and modules on SFCC B2C.
• Contribute to and validate technical estimations and backlog refinement with product and business stakeholders.
• Guarantee code quality, security, scalability, and performance on all deliverables.
• Lead environment and release readiness (CI/CD pipelines, pre-prod validation, cutover/rollback plans).
• Ensure SFRA structure is followed and continuously improved following LVMH standard (modularization, abstraction layers, helper usage).

Partner with Business team and tiers providers:

• Participate in discovery workshops to translate business needs into technical solutions.
• Clarify constraints and trade-offs (config vs. customization, MVP vs. full scope).
• Work closely with product managers and architects to shape user stories with technical acceptance criteria.
• Challenge vendors and partners on quality, feasibility, and architecture alignment.
• Represent the tech team in cross-functional discussions, surfacing risks and system interdependencies (OMS, PIM, PSP, CRM, SFMC, etc.).

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or related field
• 7+ years of experience developing on Salesforce Commerce Cloud B2C (SFRA)
• Proven experience leading technical teams or mentoring developers in an Agile/Scrum environment
• Strong knowledge of JavaScript (frontend & backend), , ISML, HTML, CSS
• Hands-on experience integrating third-party systems (OMS, PSP, CRM, SFMC, PIM)
• Excellent understanding of code quality, performance optimization, and caching strategies
• Strong communication skills; ability to translate technical topics to business stakeholders and vice versa
• Familiarity with Git-based workflows, CI/CD tools (GitLab CI, SonarQube, Jenkins, etc.), and environment management
• Experience working in distributed or hybrid teams (internal + vendor-based collaboration)
• Salesforce Commerce Cloud certifications (Developer, Architect)

Preferred Qualifications

• Excellent communication and presentation skills
• Experience with SFRA migration from legacy techno (AEM, shopify)
• Exposure to headless commerce, PWA, or composable commerce architecture
• Experience working in a multi-site, multi-language, and multi-currency B2C environment
• Familiarity with retail-specific integrations: OMS, SFMC, PSP, Loyalty, Tax, Fraud, CDP
• Experience with performance monitoring and observability tools (e.g., Dynatrace, Content square,….)
• Exposure to QA automation frameworks (Cypress, Selenium, Postman for API testing)
• Understanding of UX/accessibility principles and SEO-friendly development