Billing and Collections Specialist

il y a 2 semaines

Paris, Île-de-France Stuart Temps plein
Stuart is a leading tech-enabled logistics platform that transforms on-demand delivery across sectors like food, grocery, and retail. Operating in over 130 cities across Europe, Stuart connects businesses with a network of independent couriers, providing access to fast, flexible, and efficient deliveries.
Our Mission We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new standard for urban deliveries that meet today's environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience. Stuart is a highly diverse and inclusive company with employees from different nationalities and backgrounds working across France , Poland , Spain and the UK.
It's the right moment and the right place for us to make an impact on millions of people, as home delivery services hit a record high. And guess what? You can help us fulfil our vision
Based in our France office, you will provide support to the billing and collections team, especially for entities in France.
Our hybrid working model is 3 days/week in the office (Monday, Tuesday and Thursday). What will I be doing?
  • Provide support to the billing and collections team for entities in France
  • Manage customer invoicing (Sales/Operations teams at Stuart, the Talenz team, clients, etc.)
  • Improve the invoicing and reporting process.
  • Manage the monthly coupons process 
  • Process customer refunds and create the client's direct debt files
  • Book banking statements and create payment workflowsControl and monitor the client portfolio according to the dates of payments agreed in the commercial contract
  • Reduce the number of days invoices remain unpaid (days sales outstanding) and maintain the quality of the ageing of invoices
  • Investigate issues that occur after sales and clarify mismatched payments with customers, accounting, and business
  • Contact customers to confirm outstanding payments and renew credit information
  • Identifying accounts in debt, requiring external collection efforts
  • Identifying potential bad debt or financial exposure
  • Analyse and assess the creditworthiness of account/client using external credit risk management tools/reports
What do we need from you?
  • 2 years of experience in Billing 
  • Fluent in French (mandatory) and proficient in English (oral and written)
  • Good knowledge of Microsoft Office, with intermediate Excel skills
  • Organised, flexible, analytical, communicative, and resilient when liaising with clients and resolving debts
The stuff you wanna know
  • Work in an international, dynamic and passionate environment with a company culture focused on learning and development
  • Hybrid working model and flexible hours
Current benefits include:Ticket Restaurant by Swile Stuart is putting Mental Health Awareness first Wellness Allowance to use in any gym or sport class 2 days of volunteering to have a positive impact on our communities and environment Private healthcare provided by Alan Reimbursement of transport costs (Navigo areas At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company's culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact
Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status
Please note: Our Talent Acquisition Team is international coming from across the world We kindly ask you to please submit your CV and application in English so that it can be reviewed correctly (unless the job posting is in a language other than English). Thank you
Want to learn more about us? Visit   We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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