Deployment & Support Engineer

il y a 2 jours


Rue des Vinaigriers Paris France Gleamer Temps plein

As a member of the Ops team, this position will provide you with an important role in the IT Healthcare Interoperability of our solutions. As a result, the Ops Manager must have a thorough understanding of the technical stack requirements in order to properly configure and deploy the components for efficient interoperability.

Main missions and responsibilities:

  • Pilot all aspects of deployment projects for which you will be responsible.

  • Identify, plan and carry out the different deployment stages.

  • Organize and participate in meetings with customers and business partners to determine needs and assess interoperability feasibility.

  • Monitor Deployment KPIs, adapt processes, and increase speed/quality.

  • Address customer issues and ensure resolution, from opening to closure, including documenting action plans and coordinating with technical resources.

  • Update SalesForce with the information needed to track deployments and support tickets.

  • Gather customer feedback and suggest evolutions for new releases of our products.


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