Assistant planning

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Together, we can beat cancer.
At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you.

Prêt(e) à relever un nouveau challenge au sein d'une équipe dynamiques et passionnés ?
Au sein de l'équipe support client, vous reportez directement au Customer Support Manager et serez responsable de la planification des maintenances de nos ingénieurs techniques. Vos missions nécessitent des interactions téléphoniques et courriel quotidiennes avec nos clients.

La rapidité, l'efficacité, la communication de qualité et le travail en équipe sont parmi vos qualités principales.

Ce poste en CDI est basé au Plessis-Robinson (92) avec des possibilités de télétravail.

Vos Missions

• Gestionnaires d'appels, vous assurez une réponse rapide et efficace aux demandes des clients.
• Vous documentez efficacement, les appels clients dans notre système CRM.
• Vous vous assurez du traitement de l'affaire client en fonction de son urgence.
• Vous escalader les appels vers le support ou le technicien en région, si nécessaire. Suivi des demandes client afin de s'assurer de la résolution des problèmes.
• Vous êtes responsable de la gestion des calendriers des ingénieurs et techniciens de terrain ainsi que de leurs plannings d'intervention.
• Vous tiendrez informé les responsables de secteurs, des évènements importants et leurs rendrez compte de l'évolution des affaires urgentes.

or

Et si on parlait de vous ?

• Vous avez un excellent sens de l'urgence et de réactivité.
• Vous parlez parfaitement français. Une bonne maitrise de l'anglais, parlé et écrit, est également appréciée.
• Vous avez une bonne expérience au sein d'un service client impliquant de la planification d'interventions techniques.
• Vous avez une excellente élocution au téléphone et une maitrise de l'écrit.
• Vous avez un grand sens des responsabilités et respectez les horaires de travail.
• Vous aimez le travail en équipe et êtes dynamique.

Who we are
: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work
: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Healthineers' specific businesses, please visit our company page here.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

Data Privacy
: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile where you can upload your CV. Setting up a profile also lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

Beware of Job Scams:
Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees.  These scammers may attempt to collect your confidential personal or financial information.  If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.

To all recruitment agencies
: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. As an equal opportunity employer, we welcome applications from individuals with disabilities.