Field Trainer France, Switzerland

Based in Paris and reporting to the Retail Training Director Europe, the Field Trainer will be instrumental in elevating the sales staff's performance across our France, Switzerland & UK markets. This role requires a dynamic individual with significant in-store and field experience, dedicated to enhancing client experience, managing new joiner inductions, and continuously identifying training needs through on spot coaching. You will work in close partnership with Retail Managers and Sales Teams to ensure consistent improvement and sustained excellence of our sales force.

Field Training:

• 70%-80% presence in store to support Retail Teams on soft and technical skills, enhancing confidence on the floor and engagement with clients.

• Proactively engage with in-store staff and managers on the sales floor to conduct real-time training needs analysis and provide immediate, actionable training activities. This involves identifying skill gaps and development opportunities directly through observation and interaction in a live retail environment.

• Delivering impactful, on-the-spot coaching, mentoring and constructive feedback to in-store teams and managers, directly enhancing their sales performance, client engagement, and product knowledge in real-time scenarios.
• Comprehensive and effective induction plans for new joiners by integrating hands-on training directly onto the sales floor, ensuring a seamless and practical onboarding experience from day one.
• Provide sustained post-training support directly to the sales team on the floor, reinforcing learned behaviors, refining techniques, and continuously developing their capabilities in day-to-day operations through follow-up.
• Provide feedback to HR, Store Managers, and Retail Managers and Retail Training Team EU to nurture talents on tailored development opportunities.
  Serve as a key partner to Retail Managers and Sales Teams, leveraging deep field knowledge to provide actionable insights and targeted support that directly translates into improved sales performance and excellence on the floor.

Training Delivery:

• Plan, schedule, and execute training and coaching activities on a regular basis, tailored to specific market and team needs.
• Develop and implement creative and innovative approaches to deliver engaging and impactful training programs, including customer journey training
• Adapt training courses and workshop materials to suit the specific cultural and market nuances of France, Switzerland and UK.
  Ensure the qualitative execution of Daily Briefings to recommend continuous improvements and ensure relevance and effectiveness.

Monitoring & Analyzing KPIs:

• Report on weekly activities and provide comprehensive feedback from the field to the Retail Training Team Europe and Retail Directors, highlighting successes, areas for improvement and proposing correcting actions when necessary.*
• Collect attendance sheets and track training and coaching history monthly, proposing corrective actions if needed
• Monitor and analyze key performance indicators (KPIs) related to sales performance, client satisfaction, e-learning completion rate and to measure training effectiveness and adapt to future strategies.
• Provide logistical and administrative support to training department activities, ensuring smooth operation.
• Assist in monitoring the training budget, ensuring efficient allocation of resources.

• 5 years' in-store selling experience in Fashion/Luxury Retail
• Bachelor's Degree or equivalent is preferred
• Manages own image standards on a high level
• Strong selling and communication skills are necessary
• Excellent relationships and teamwork skills
• Organization, professionalism, self-confidence
• Strong client service skills
• Strong knowledge and/or interest for Fashion/Luxury Industry
• Fluent English, Italian and French is a plus

The Fendi Maison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendi boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.

Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.

In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.