Tech Specialist 4

About M.C. Dean

M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises.  With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment.  At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

We are seeking a Tech Specialist 4 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.

The Technical Specialist will demonstrate the following capabilities:

• Manage physical security system support to meet service level agreements
• Analyze physical security system performance and recommend improvements
• Resolve complex system issues for physical security systems and networks
• Provide Tier 3 support to the system administration team
• Programming and integrating an entire system at the global level
• Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
• Communicate with customers, manufacturers, vendors and system administrators
• Train system users and other system support personnel
• Analyze and modify preventive maintenance checklists for system changes
• Troubleshoot system performance issues and implement corrective actions
• Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks
• Organize and prepare detailed documentation of system performance, including service request records and analysis
• Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
• Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
• Perform and manage PITCO's.
• Perform final programming of systems
• Provide on site system support post deployment
• Read and interpret engineering drawings
• Understand SOP and SOW documentation
• Ensure test lab equipment is maintained
• Assisting with annual performance evaluations
• Ensure availability of remote Pitco and remote access
• Interface with engineering team to ensure design efficiency
• Interface with internal and external customers
• Provide advanced level database support
• Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
• Delegating tasks and providing support to level I and II Electronics Technical Specialists
• Using 60% or 90% designs to develop and build out PITCO
• Read blue prints, schematics and statements of work (SOW).
• Ensuring PITCO build outs adhere to statements of work (SOW).
• Coordinate with field personnel and/or engineering team to discuss any potential installation issues
• Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
• Document support calls in the internal support systems (IMMS); ensuring all tickets are addressed and closed.
• Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).
• Perform all duties with minimal direct supervision

Clearance/Citizen Type:  Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including U.S. Citizenship, for access to classified information; ACTIVE TS/SCI w/ POLY is REQUIRED

Education/Experience:

• Requires 12 or more years of experience with installation, troubleshooting and/or testing of electronic security systems
  • 12 years of experience with a High School Diploma
  • 10+ years of experience with an Associate's
  • 7+ years of experience with a Bachelors
• Requires reliable attendance at customer site during work hours required by customer

Desired Qualifications:

• Vendor certifications for electronic systems
• Hirsch, BOSCH, Aiphone, Commend equipment knowledge
• Analog and Digital Video equipment knowledge and experience
• CAD experience on building typical and installation packets for field use
• Ability to write SOP's for MATOC (ESS Install) projects
• Ideally has system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions

What we offer:

• A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
• An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
• Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
• Open and transparent communication with senior leadership as well as local office management.

We offer an excellent benefits package including:

• A competitive salary
• Medical, dental, vision, life, and disability insurance
• Paid time off
• Tuition reimbursement
• 401k Retirement Plan
• Military Reserve pay offset
• Paid maternity leave

Abilities:

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.