Outsourcing Specialist
il y a 1 semaine
Le Meas Executive Search
are delighted to partner with a Multinational Insurance Company to hire a Outsourcing Controller
(French & English Speaking)
to their Dublin, Ireland operation.
Key Responsibilities:
- Monitoring and testing of delegated activities to partners such as but not limited to: Sales/ Distribution, Subscriptions Process, Claims and Complaints Handling, while adhering to defined SLA's, Fraud, Freedom of Services (FOS) checks and AML checks.
- Analyse data from scorecards collected by the first line to monitor the partner's performance on the above-mentioned delegated activities
- Liaise with Risk function to ensure control results are integrated into our risk assessment and monitoring framework
- Maintain strong communication with internal stakeholders to ensure continuous alignment with compliance standards and any new requirements
- Perform onsite and/or remote controls of partner processes, procedures and systems to ensure activities align with contractual obligations, quality and regulatory standards
- Assess the partner remediation plans followed up by the first line of defence in case of identified weaknesses and define the corresponding effectiveness
- Monitor and assess additional ad-hoc gaps identified within different business teams
- Assist in maintaining up-to-date procedures due to operational changes or regulatory requirements
- Identify system and process gaps and initiate the implementation of corrective measures
Required Qualifications & Experience:
- Degree in Business Administration, Finance, Law, or a related field
- Professional experience in audit or on-site control is an advantage
- 3+ years proven background in Insurance / Financial Services environment.
- Strong working knowledge of Microsoft Office
- Knowledge and understanding of mitigating outsourcing risk and regulatory requirements for managing an outsourcing framework
- Language: Fluent English & French. 3rd language an advantage (Italian, Spanish, Portuguese, German or Polish)
- Excellent presentation skills to all stakeholders (internal stakeholders including Senior management and external stakeholders)
- Excellent analytical and problem-solving skills
- Ability to regularly travel in Europe
- Ability to maintain high ethical standards and handle sensitive information responsible
If you have the relevant experience and would like to learn more please submit a CV through LinkedIn or to
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