Product Owner

Descriptif de l'entité et de l'activité

Les systèmes de soins de santé sont confrontés à de profondes transformations. Les attentes des payeurs, les comportements des patients et des professionnels de la santé évoluent rapidement, dans un paysage concurrentiel en pleine mutation. L'augmentation et la consolidation des fabricants de dispositifs médicaux, l'accélération de la transformation numérique - renforcée par la crise de la CoVid-19 - exigent un renforcement de l'alignement et de l'internationalisation de certaines de nos activités.

En réponse à ces défis, l'activité Santé à Domicile a décidé :

• d'accélérer la transformation numérique et l'homogénéisation des systèmes d'information à travers le programme TechCARE,

• de massifier les activités d'approvisionnement et développer les synergies entre les différentes entités mondiales d'Air Liquide Healthcare (santé à domicile et gaz médicaux).

Pour mettre en œuvre cette stratgie, l'entité Air Liquide Healthcare International Services & Technology (ALHIST) a été créée. Elle est dédiée à l'hébergement des services opérationnels mondiaux partagés, telles que les équipes Digital & IT et Procurement & MedTech.

Quelle sera votre contribution et comment vous épanouir dans ce poste ?

CX Facade is an ecosystem of APIs or Connectors, which represent a set of field mappings and transformation rules for specific data meant to be exported or imported. These connectors enable end-to-end system integrations and data exchanges following the Healthcare-related global standard "FHIR" (Fast Healthcare Interoperability Resources) to ensure data interoperability and seamless integration across heterogeneous platforms.

CX Façade is the backbone of data integration between the Salesforce platform and all the other applications of the IT landscape (ERP, MDM, Portals, etc.), through API-Based and middleware-driven integration patterns, using Google Apigee as the API Gateway.

In this context, the Product Owner (PO) Integration Façade is responsible for the full integrations "discovery-delivery" lifecycle, as well as for defining a vision and objectives for the CX Façade as a product used in a portfolio of IT projects, core solutions and country deployments.

Our Company

Air Liquide Healthcare launched its 'TechCARE' transformation program 5 years ago. The program aims to increase operational efficiency and launch new, innovative home healthcare offerings by leveraging a global Salesforce platform. This "core model" provides a unified, optimized, patient-centric journey across our operations.

Our platform is a comprehensive ecosystem that includes Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Health Cloud, Field Service Management, and Integration Cloud.

Key Responsibilities (What we offer):

• Communicating with stakeholders to understand their needs and requirements for data integrations, taking ownership of the end-to-end integration flows, and translating those needs into technical requirements for the development team

• Defining rules for logical data mappings logical (data structure) and physical data mappings (actual data paths and formats), including data transformation and routing, through careful analysis of source and target data models, ensuring compliance with FHIR standards

• Participating in connector development testing and troubleshooting, including error handling incident analysis, and end-to-end functional validation

• Continuously monitoring the performance, reliability and security of the integration platform, including monitoring, alerts, and recommendations for improvements, optimizations, retries and overall stability.

• Maintaining an internal detailed catalog of standard "Core" connectors, from a technical and functional perspective, within an "API as a product" approach, that also serves as a convergence tool to limit the API proliferation

• Collecting and analyzing user feedback and usage data to perform evolutive and adaptive maintenance to optimize the CX Façade as needed, ensuring compliance with Air Liquide and Salesforce security and performance standards

• Managing and communicating a CX Façade product roadmap, including resource needs and budget.

Etes-vous LA personne faite pour ce poste ?

Qualifications & Experience (What we expect from you):

• Higher-Education Degree (Master 2)

• Strong proficiency in API integration with practical experience in integrating Salesforce with ERPs (SAP, Microsoft D365, Infor ..), including API Gateway usage (Google Apigee, Mulesoft, or other solutions)

• Strong experience in Salesforce integrations patterns and data transformation and formats (JSon knowledge mandatory), including data error handling and data consistency across systems

• Hands on experience with integration Run Topics (monitoring, incidents troubleshooting) in a production environment is a strong plus

• Strong stakeholder management skills

• Good understanding of project management methodologies

• Good understanding of Agile approach and metrics

• Good writing & speaking skills

• Good interpersonal and leadership skills, this position being in the center of critical IT development activities in a highly-regulated industry

• Energetic, reactive, motivated by challenges

• Analytics, rigorous, autonomous, well organized

• Creative and familiar with digital tools & technologies

• Fluent English

The position can be based in Bagneux (France) or in Paterna (Spain).

This is a permanent contract.

Nos différences font notre performance

Chez Air Liquide, nous nous engageons à créer un environnement de travail collaboratif et inclusif qui reflète la diversité de nos collaborateurs, de nos clients, des patients et de nos parties prenantes ainsi que des cultures à travers le monde.

Nous accueillons et considérons les candidatures de tous les candidats qualifiés, quel que soit leur parcours. Nous sommes convaincus qu'une organisation diversifiée permet à nos collaborateurs de révéler leur talent, à la fois individuellement et collectivement, et qu'elle contribue à renforcer notre capacité d'innovation en faisant vivre nos fondamentaux, en agissant pour le succès/la réussite du Groupe et en créant un environnement engageant, dans un monde en mutation.

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