Customer Success Manager bilingual ENG/GER
il y a 1 jour
At Javelot, we are convinced that technology is a source of progress for agriculture. We are an agricultural company (#AgriTech) whose ambition is to become the leader in the digital transformation of post-harvest.
Our priority is to support our customers (cooperatives, agricultural traders, farmers) in their transition to zero insecticide storage, to enable them to consume less energy and even to optimize their logistics flows In short, our mission is to make the post-harvest process simpler, more efficient and more responsible
To achieve this, we have developed two digital solutions:
- Store&Save, a grain stock hypervision and thermometry platform
- Plan&Save, an agricultural supply chain management platform
Joining the JAVELOT adventure means above all committing to a mission with a strong eco-responsibility impact
Our team of more than 80 employees, based in France, Germany and throughout Europe, enables more than 2,000 users to manage no less than 20 million tonnes of cereals worldwide. In this context of strong growth, Javelot is constantly looking for polyglot professionals to join our CSM team.
*Missions*
As part of our Customer Success Management team, you will be responsible for supporting our users through a number of tasks :
- Train all our new users on our different tools and platforms ;
- Respond to incoming issues with quick and relevant solutions;
- Collect customer feedback and participate in the continuous improvement of Javelot's solutions and products;
- Provide follow-up and support to our users through several specialized and adapted communication tools;
- Actively participate in the structuring of the customer department (formalization, implementation of new tools);
- Collect customer feedback and participate in the continuous improvement of Javelot solutions and products;
- Meet with users on an ad hoc basis to strengthen relationships and ties;
*Profile*
- With a degree in business/marketing or engineering, you have at least three years' experience in customer management.
- You are fluent in English and German, another European language is a plus.
- You believe in teamwork, and the results you achieve are the source of your motivation.
- You have strong managerial and project management skills.
- You have a strong experience in a fast-growing company (SaaS is a plus).
- Proactive, responsive, and bold, you are able to adapt to a changing and rapidly evolving environment.
*Benefits,
why join us?***
- An impactful mission with crucial challenges: Join us to participate in the digitalization of the agricultural sector and make it simpler, more responsible, and more efficient for future generations. Your work will have a real impact
- Human values at the heart of our HR policy: We promote a corporate culture focused on teamwork, trust, progress, and commitment.
- Premises designed for conviviality: Our spaces are designed to encourage sharing and relaxation.
- Flexible working hours: We offer great flexibility to allow everyone to balance their professional and personal lives.
- Regular after-work events: We organize events to celebrate our successes and strengthen bonds between colleagues, whether for special occasions or simply to get together.
We are an inclusive company
At Javelot, we believe that the well-being of our employees is the key to our success. That's why we are committed to creating a work environment where everyone feels comfortable, and we are proud to promote diversity within our teams. All applications we receive are reviewed according to a defined process based on skills.
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