Responsable des opérations des magasins Xiaomi/Xiaomi Store Operation Manager — operational efficiency
il y a 2 semaines
Key Responsibilities:
Personnel Management
- Develop and implement daily management standards and processes for store staff.
- Plan recruitment according to business development and store needs.
- Manage onboarding, transfers, and terminations; ensure timely communication with HR team.
- Identify training needs and design targeted training programs for store staff and management trainee.
- Collaborate with HR to organize and deliver training sessions; empower staff based on training outcomes.
- Conduct comprehensive evaluations of staff performance in efficiency and service quality.
Operational Efficiency Enhancement
- Set actionable and measurable store and individual sales targets, including goals for value-added services and inventory turnover.
- Analyze key business metrics (daily/weekly/monthly GMV, mobile sales, etc.) to identify opportunities, issues, and risks.
- Track, analyze, and report sales target achievement progress.
- Identify operational bottlenecks; coordinate with relevant departments to create and implement improvement plans.
- Promote and manage value-added services such as installment payment, trade-in programs, and warranty services.
- Conduct regular and random store inspections to ensure operational compliance.
- Oversee store health management and maintain high standards of retail execution.
Qualifications:
- Bachelor's degree or above in Business Administration, Retail Management, or a related field.
- 5+ years of experience in retail operations or store management, preferably in consumer electronics or technology industry.
- Strong analytical skills and data-driven mindset.
- Excellent people management and communication abilities.
- Fluent in English and French; Mandarin is a plus.
- Ability to work independently and collaboratively in a fast-paced environment.
What We Offer:
- Competitive compensation and performance-based bonus.
- Opportunities to grow with a global leading technology brand.
- Dynamic, innovative, and multicultural work environment.
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