Analyst, Production Management

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Production Analyst supports the Production team in achieving regional and client performance goals through data analysis, KPI tracking, and operational reporting. This role is responsible for collecting, analyzing, and interpreting data to identify trends, monitor performance, and surface actionable insights that improve efficiency, quality, and resource utilization. The Production Analyst works closely with Production Managers, Directors, and cross-functional partners to support data-driven decision-making and develop client-facing deliverables in a fast-paced healthcare environment.

Key Responsibilities

• Research, track, and monitor client and regional commitments, goals, and expectations

• Collect, clean, and analyze data from multiple sources to identify trends and performance drivers

• Monitor key performance indicators (KPIs) to ensure production and quality goals are on track

• Use data and analysis to proactively identify risks and potential performance issues

• Create reports and analysis to support operational and business decision-making

• Partner with Production Managers, Network, and Operation teams on cross-functional initiatives

• Assist in the development of client-facing deliverables based on data analysis and findings

• Respond to data requests and inquiries from internal stakeholders in a timely manner

• Support process improvement efforts through data-driven insights and recommendations

Required Qualifications

• 3–5 years of experience in an analyst, operations, production, or data support role

• Strong analytical, critical thinking, and problem-solving skills

• Proficiency in Microsoft Excel and experience with data visualization tools (e.g., Power BI)

• Ability to analyze and interpret operational metrics and performance data

• Experience managing multiple priorities in a fast-paced environment

• Strong written and verbal communication skills

• Ability to collaborate effectively across teams and support shared priorities

• Ability to travel occasionally, as needed

Preferred Qualifications

• Bachelor's degree in Business, Healthcare Administration, Analytics, or a related field

• Experience in healthcare or healthcare technology organizations

• Experience supporting production, operations, capacity, or resource management functions

• Experience writing and optimizing queries (e.g., SQL or similar querying tools)

• Familiarity with KPI development, reporting best practices, and dashboard creation

• Experience developing client-facing reports, presentations, or deliverables

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.