Digital Customer Success Manager

Our Mission The system is broken. Sales should be an art of relationship building and strategy, but it has become a bureaucratic science. Exceptional talents have been turned into accountants, drowning in administration, CRM, and reporting. At Modjo, we exist to break these chains and transform the B2B sales profession. If you want to build the product that will make salespeople invincible and redefine an industry: Welcome aboard.
The Role
About us At Modjo, we empower companies to unlock their full commercial potential through our AI-powered Revenue Intelligence platform. Our mission: turning every customer interaction into a growth opportunity. As a Digital Customer Success Manager, you'll manage a large client base using a "one-to-many" approach. Your key role will be to automate processes and group engagements to effectively address not only our smaller accounts, but also our entire customer base.

About the role We are looking for a Digital Customer Success Manager to join our team, whose mission will be to ensure the success and loyalty of our large portfolio of B2B clients. In this role, you won't be a CSM for a single client, but the pilot of their success at scale, using technology and data to create an exceptional and personalized customer experience.

Your key missions - Large-scale Client Portfolio Onboarding & Management: You will onboard new clients using a one-to-many methodology (collective kick-off, use cases implemention, users onboarding, prompting sessions) and manage a large number of B2B clients using communication and tools for follow-up (emails, webinars, interactive guides, communication campaigns, automation). - Scale Customer Engagement: Design, implement, and maintain playbooks, workflows, and automations to engage effectively with a high volume of customers. - Customer Journey Optimization: You will work on the continuous improvement of the customer experience, from onboarding to renewal. This includes creating resources and driving value initiatives (video tutorials, webinars, process optimization) that help customers get the most out of Modjo on their own. - Retention & Growth: You will analyze user data from our platform to identify upsell opportunities or at-risk customers. You will propose precise action plans to encourage deeper adoption of Modjo, support contract renewals and maximize portfolio value. - Strategic Collaboration: You will work in close collaboration with the Account Managers, Support, Sales, Product, and Marketing teams to relay customer feedback and improve our offering. - Support and Escalation: Although the model is "One to many", you will ensure good communication with the Support team. - AI Expertise: Position yourself as an AI ambassador, helping clients fully harness the power of Modjo's intelligent solutions.
Key Aptitudes: - At least 2+ years of professional experience in Customer Success or Account Management within a B2B SaaS company, managing a large portfolio of 200+ client accounts. - Autonomy and Organization: You know how to manage a large volume of clients, structure and prioritize your actions effectively. - You are comfortable facilitating client webinars. - Analytical Skills: You are able to turn usage data into concrete actions. - Communication: You know how to write clear, engaging, and relevant messages. - Proactivity: You are solution-oriented and constantly looking to improve processes. - Fluent in English and native in French - Technical Skills: Experience in SaaS, CRM tools, or Customer Success platforms, with a proven track record of exceeding targets.
Play a key role in driving adoption of cutting-edge AI technology that's redefining customer success. Work with a passionate, ambitious, and impact-driven team. Be part of a fast-scaling company where your ideas and results truly matter If you want to combine customer strategy, growth, and AI innovation, Modjo is where your career can take off.
Hiring process - HR Interview (30') - Talent Acquisition Manager - Manager Interview (45') - VP Revenue - Case study (1h25) - Culture Fit Interview + Team Fit - Modjo team members Reference Check

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