Track Manager

Paris

France

Job Description (Posting)

Job Title

Telecom engineer – MS Teams telephony

Domain

Network Voice

Location

Paris

3 days/ week- Work from office (Client Location)

Language

French + English

Years of relevant experience

Total experience: 8+ years

Overview

The telephony expert will join the team responsible for delivering all components of the IT environment. This includes managing workstations, overseeing directory services, handling messaging platforms, and enhancing the security of existing infrastructures. The team operates in an international context and is currently undergoing significant transformation, requiring an expert with advanced skills in telephony, particularly in software-based telephony solutions using platforms such as Microsoft Teams and other leading providers.

Responsibilities

Oversee and maintain telephony infrastructure services, ensuring high availability and performance across the IT environment.

Manage and execute service changes, including conducting impact assessments and planning rollbacks as necessary.

Provide Level 3 support for telephony-related issues to beneficiaries, troubleshooting and resolving complex incidents.

Actively contribute to ongoing and new projects related to telephony and IT workplace solutions.

Participate in meetings with various entities to align telephony strategies and share technical insights.

Ensure comprehensive documentation, including procedures, Design Acceptance Tests (DATs), and all other relevant materials, is maintained and up to date.

Mandatory Skills

Solid skills in MS Teams Telephony solutions

Knowledge of various Softphone solutions (NTT / ODIGO / AWS Connect / Cisco / Genesys / etc.)

Legacy telephony understanding (Cisco, PABx, etc.)

Appreciated Skills

Azure (Azure AD \ AD Connect) and its cross-functional links with other MS solutions/products

Powershell, to be able to maintain, transform and also create scripts

Windows servers in general (AD \ DNS \ DHCP \ etc.)

Infrastructure layers (SBC)

No. of Positions

1

Job Description (Posting).

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by

To learn more about how we can supercharge progress for you, visit

TM-MSTeams,MSTeamsEV,ShptOnline

Job Summary

This position is responsible for overseeing complex operations for Microsoft Teams, Teams Enterprise Voice, and SharePoint Online environments. The individual drives service excellence by managing large-scale support initiatives, ensuring client SLAs are met, and fostering a culture of continuous improvement and technical innovation. They empower teams through expert guidance, strategic problem-solving, and effective stakeholder communication. (1.) Key Responsibilities

1. Oversee end-to-end operations management for Microsoft Teams, Teams EV, and SharePoint Online, ensuring seamless service delivery and adherence to client SLAs.

2. Utilize advanced knowledge of MS Teams and Teams EV administration tools to monitor system health, troubleshoot high-complexity incidents, and implement long-term solutions.

3. Lead process optimization initiatives leveraging automation and analytics within Microsoft Teams and SharePoint Online environments to drive continuous improvement and operational efficiency.

4. Mentor and empower support teams by providing expert guidance on advanced configuration, integration, and migration tasks using MS Teams and SharePoint Online technologies.

5. Engage directly with clients to analyze requirements, address escalations, and deliver tailored solutions using Microsoft Teams and SharePoint Online capabilities.

6. Develop and implement reporting frameworks for operational metrics using Microsoft 365 analytics tools to inform decision-making and support business objectives.

7. Introduce and advocate innovative practices and emerging technologies in Microsoft Teams and SharePoint Online to enhance collaboration and organizational productivity.

8. Ensure compliance and security standards are maintained across all MS Teams, Teams EV, and SharePoint Online operations.

Skill Requirements

1. Excellent Knowledge Of Sharepoint Online Management, Permissions, And Workflow Automation.

2. Advanced Skills In Microsoft 365 Security, Compliance, And Analytics Tools.

3. Excellent Ability To Lead Operational Process Improvements Using Automation And Reporting Solutions.

4. Strong Client Engagement Skills For Requirements

Employee Group

Business Line FT

Entity

INFRA

Auto req ID

1629683BR

Expected Date of Closure

20-Jan-2026

Reporting Manager Designation

General Manager

Skill (Primary)

DWP-UCC-COLLABORATION

Skill Level 3 (Secondary Skill 1)

DWP-UMC-COLLABORATION SERVICES

Skill Level 3 (Secondary Skill 2)

DWP-UCC-Network Voice