Process Manager CMDB
il y a 3 jours
Rejoignez une tour de Contrôle Qualité au sein d'une Production Informatique structurée autour des processus ITIL (Incidents, Problèmes, Changements, Configuration, Requêtes de Services).
En tant que Process Manager CMDB -
Gestionnaire des Configurations CMDB
, vous serez le référent CMDB de votre Socle/Cluster.
Vos missions
Gouvernance & Référent CMDB
- Garant de la connaissance du processus et de la transmission des évolutions
- Interlocuteur privilégié pour les sollicitations CMDB
- Respect des procédures de mise à jour par les gestionnaires de CI
Pilotage & Amélioration
- Animation des Comités et reporting associé (Excel, ServiceNow, PowerBI)
- Production et évolution des KPI
- Proposition d'améliorations du processus en collaboration avec le Process Owner
Support & Collaboration
- Support aux équipes Processus (Incidents, Problèmes, Changements, ITSM)
- Élaboration de rapports à la demande
Votre profil
Compétences techniques
- Forte expertise ServiceNow
(module CMDB) - Maîtrise avancée du reporting
(Excel, PowerBI, ServiceNow) - Certification ITIL V4
(ou engagement sous 6 mois) - Expérience en Production IT
- Vision CMDB et modélisation SI
Compétences comportementales
- Excellent relationnel et diplomatie
- Autonomie et organisation
- Aisance en communication orale/écrite
- Animation de réunions et esprit de synthèse
- Sens du service, adaptabilité, rigueur
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