Account Manager

il y a 1 heure

ClermontDessous, Nouvelle-Aquitaine, France OCLC Temps plein

You have a life. We like that about you.

At OCLC, we believe you'll do the best work of your life when you're living the best life possible.

We work hard to build the technology that connects thousands of today's libraries. But we also work hard to make a job at OCLC a meaningful part of a balanced life- not a substitute for one.

The Account Manager is responsible for managing and expanding OCLC's relationships with existing clients across Arabic-speaking Middle Eastern countries, while also identifying and developing new opportunities. This role emphasizes territory planning, account development, and market intelligence to strengthen OCLC's competitive position and deliver sustained growth.

Responsibilities

Client Relationship Management
  • Achieve or exceed sales and revenue targets within the assigned territory.
  • Manage and expand relationships with existing clients to ensure satisfaction and retention.
  • Identify client needs and provide solutions that align with OCLC's portfolio.
  • Navigate cultural and business practices unique to the Middle East to build trust and credibility.
     
Market Development & Competitive Analysis
  • Identify, qualify, and pursue new leads and prospects within the region.
  • Monitor and analyze competitor activities, including pricing and market positioning.
  • Deliver intelligence to support product development and regional strategy.
     
Territory Planning & Sales Execution
  • Develop and implement comprehensive account plans for assigned markets.
  • Collaborate with the Sales Manager on regional initiatives.
  • Participate in marketing campaigns and activities to build brand presence.
  • Manage remote engagements with clients using digital communication tools.

Qualifications & Competencies

Education & Experience
  • Master's degree in Library and Information Science or related field.
  • 4–5 years of relevant experience in account management, sales, or client services.
  • Experience with business writing and technical documentation.
Skills & Competencies
  • Native or fluent Arabic; strong English proficiency. French is an advantage.
  • Proficiency in CRM platforms and virtual collaboration tools.
  • Excellent communication, negotiation, and relationship-building skills.
  • Ability to manage multiple priorities across diverse time zones.
Working Conditions
  • Fully remote role based in the Middle East.
  • Travel across the region (30–50%, when feasible).
  • Flexible availability for coordination with OCLC headquarters.

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