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Customer Service Representative
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Customer Service Representative
Position Summary
The Customer Service Representative is responsible for advanced functions within Service, Logistics and Supplier Accounting activities, ensuring the highest level of customer service in a fast-paced environment. This role involves managing relationships with national and international suppliers, numerous customers across France, and handling logistics and decision-making. High-level problem-solving, communication skills, multitasking, and attention to detail are essential.
Job Status
- Full-Time & Fixed Term for 12months
- Exempt
- Reports to: France Sales Manager
Role Responsibilities
- Customer Service and Communication:
- Provide excellent customer service while being efficient and effective in handling customer needs.
- Communicate status of customer orders and accounts, providing availability and pricing information to the sales team.
- Manage end-to-end customer order process from order confirmation, delivery notes, invoicing and credit notes.
- Process & Team Administration:
- Administration within commercial contracts
- SCOR reporting, audit preparation.
- Office supplies administration, mobile phone contracts & monthly subscriptions
- Accounting
- Receipt and processing of supplier invoices in TAP
- Processing of expense reports
- Verification of supplier payments
- ERP and Reporting:
- Creation of new customers within the E1 system
- Prepare and analyze reports using Cognos reporting tool and ERP systems.
Required Knowledge, Skills, and Abilities
- Technical Skills:
- Proficiency in Oracle E1 software and Cognos reporting tools.
- Microsoft Office Suite proficiency.
- Communication and Interpersonal Skills:
- Excellent bilingual (English and French) written and verbal communication skills.
- Ability to work with a diverse, international team and manage relationships with customers and suppliers.
- Problem-Solving and Organizational Skills:
- Highly organized, self-directed, and motivated, with strong multitasking abilities.
- Ability to work under pressure and meet deadlines in a fast-paced environment.
Required Professional Qualifications and Abilities
- Bilingual in English and French.
- Ability to perform analytical logistical duties and optimize processes to increase efficiency.
- Experience in the agriculture industry, working internationally with SOP implementation.
