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Customer Care Representative
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Job Description
Founded in 2017, Singulart is an online art gallery dedicated to helping artists brave the international barriers of the art market. On a daily basis, we work to promote talented artists from 120 countries and sell their work to collectors around the world.
In this context, we are looking for smart, process-organized, customer-focused individuals to make our clients super happy within our Customer Care Team.
Please note that the
**duration of this internship is 6 months, and one weekend day is required per month.
START PER
IOD: end of February.
Your responsibilities
:
- Managing all post-sale communication with your clients
- Keeping up to date on all post-sale tasks and proactively reaching out with regular updates to accompany clients
- Apply the right tone of voice in each situation regarding our quality standards: whether the customer is happy or angry, you respond to their emotions with empathy and professionalism
- Work closely with Sales and Logistics teams to anticipate issues and create a seamless experience
Preferred experience
Fluency in English and French
expected, additional language(s) are a strong plus: Spanish and/or ItalianYou have a taste for customer relations
- You have a professional and positive communication style
- You adapt to change and are comfortable with ambiguity
- You have a team spirit
- You have a strong interest in Art/Luxury sectors
- You're familiar with IT tools, experience with a CRM software (HubSpot) is a plus
Recruitment process
Interview with Giulia, Operations Team Lead
A business case
Debrief of your business case with Rebecca, Director of Sales & Operations**
