Customer Care
il y a 2 semaines
Points incontournables
- Formation commerciale ou administrative (Bac+2 minimum)
- Minimum 3 ans d'expérience (alternance comprise) dans un poste similaire, idéalement dans la vente B2B ou dans un environnement technique/industriel
Description de la mission
En tant que Customer Care, vous serez le point de contact privilégié des clients et garantirez leur satisfaction tout au long du processus commercial et après-vente :
Assurer le suivi des commandes clients de la réception à la livraison.
Traiter les demandes entrantes (téléphone, e-mail, CRM) et fournir des réponses rapides et précises.
Résoudre les problèmes clients en coordination avec les équipes commerciales et techniques.
Maintenir les informations clients à jour dans le CRM et assurer un reporting régulier.
Participer à l'amélioration continue des processus de service client.
Fournir un support administratif pour les équipes commerciales (préparation de devis, contrats, factures…).
Contribuer à la fidélisation client par un service de qualité et une communication proactive.
Profil recherché
Formation commerciale ou administrative (Bac+2 minimum).
Expérience dans un poste similaire, idéalement dans la vente B2B ou dans un environnement technique/industriel.
Excellentes compétences en communication et sens du service client.
Rigueur, organisation et autonomie.
Capacité à gérer plusieurs demandes simultanément.
Maîtrise des outils bureautiques et CRM.
Maitrise de l'anglais est un plus
Type d'emploi : CDI
Rémunération : à partir de 30 000,00€ par mois
Question(s) de présélection:
- Minimum 3 ans d'expérience (alternance comprise) dans un poste similaire, idéalement dans la vente B2B ou dans un environnement technique/industriel
Formation:
- Bac +2 (BTS, DUT, DEUG) (Requis)
Expérience:
- Vente BtoB dans un environnement technique/industriel: 2 ans (Requis)
Lieu du poste : Télétravail hybride Les Ulis)
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