KYC Supervisor

We're looking for an experienced KYC Supervisor to join our fast-growing team. Swan mostly onboards customers who are small and medium-sized companies and self-employed freelancers to open a business account. While we use the generic naming "KYC", it also refers to Know-Your-Business (KYB) processes*.*

In this role, you'll dedicate approximately 70% of your time to hands-on individual contributions—reviewing alerts, handling edge cases—and 30% to managerial support and coaching, making it ideal for someone who excels in both hands-on tasks and team coaching.

You'll play a key role in developing a best-in-class team and ensuring our processes remain robust, efficient, and compliant as we grow.

Your mission

Individual Contributions:

• Conduct thorough KYC reviews with a keen eye for detail, ensuring adherence to current laws and regulations.

• Manage and resolve complex cases and edge situations, providing customized solutions that meet compliance standards.

• Stay abreast of the latest advancements and changes in compliance regulations, dedicating time each week to professional development in this area.

Managerial Support and Coaching:

• Onboard and train new team members on all facets of the job, including KYC procedures and Standard Operating Procedures (SOPs), regulatory requirements, the use of internal tools and platforms, and best practices for completing high-quality KYC reviews.

• Manage daily operations, ensuring tasks are aligned with team goals and compliance standards, SLAs are maintained, and quality remains high.

• Workforce management: scheduling, approve time-off leave request/manage shift coverage in order to meet SLAs

• Provide operational feedback and partake in regular 1:1 meetings to discuss individual performance and remove roadblocks.

• Continuously identify opportunities for improvement and training, give team members actionable development plans, and deliver small-group training sessions

• Develop and refine team strategies and processes, aiming for optimal efficiency and accuracy in procedures.

• Monitor and report on team performance metrics, fostering an environment of continuous improvement and professional growth.

Operational and Strategic Development:

• Collaborate with cross-departmental teams, including Product, Engineering, and Risk & Compliance, to streamline and optimize KYC processes.

• Implement and enhance new procedures, maintaining momentum and engagement across various stakeholder groups to ensure scalable, consistent operations.

• Run quality controls.

• Lead, coordinate, and deliver continuous improvement projects to help us meet our SLAs.