KYC Supervisor

Swan is Europe's embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand.Swan processes over €1.5 billion in monthly transactions for more than 150 companies—like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR).

Our mission

Banking belongs in business software

Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They're on a mission to become the central hub for managing every aspect of business life.

But when it comes to financial workflows, there's still a gap. Too many critical tasks like managing cash flow, tracking payments, or reconciling accounts happen outside the software, across spreadsheets, email threads, banking portals.

It's a missed opportunity. Business software shouldn't just record financial activity — it should run it.

To learn more about us: About Swan ; Our story.

We're looking for an experienced KYC Supervisor to join our fast-growing team. Swan mostly onboards customers who are small and medium-sized companies and self-employed freelancers to open a business account. While we use the generic naming "KYC", it also refers to Know-Your-Business (KYB) processes.

In this role, you'll dedicate approximately 70% of your time to hands-on individual contributions—reviewing alerts, handling edge cases—and 30% to managerial support and coaching, making it ideal for someone who excels in both hands-on tasks and team coaching.

You'll play a key role in developing a best-in-class team and ensuring our processes remain robust, efficient, and compliant as we grow.

Your mission

Individual Contributions:

• Conduct thorough KYC reviews with a keen eye for detail, ensuring adherence to current laws and regulations.

• Manage and resolve complex cases and edge situations, providing customized solutions that meet compliance standards.

• Stay abreast of the latest advancements and changes in compliance regulations, dedicating time each week to professional development in this area.

Managerial Support and Coaching:

• Onboard and train new team members on all facets of the job, including KYC procedures and Standard Operating Procedures (SOPs), regulatory requirements, the use of internal tools and platforms, and best practices for completing high-quality KYC reviews.

• Manage daily operations, ensuring tasks are aligned with team goals and compliance standards, SLAs are maintained, and quality remains high.

• Workforce management: scheduling, approve time-off leave request/manage shift coverage in order to meet SLAs

• Provide operational feedback and partake in regular 1:1 meetings to discuss individual performance and remove roadblocks.

• Continuously identify opportunities for improvement and training, give team members actionable development plans, and deliver small-group training sessions

• Develop and refine team strategies and processes, aiming for optimal efficiency and accuracy in procedures.

• Monitor and report on team performance metrics, fostering an environment of continuous improvement and professional growth.

Operational and Strategic Development:

• Collaborate with cross-departmental teams, including Product, Engineering, and Risk & Compliance, to streamline and optimize KYC processes.

• Implement and enhance new procedures, maintaining momentum and engagement across various stakeholder groups to ensure scalable, consistent operations.

• Run quality controls.

• Lead, coordinate, and deliver continuous improvement projects to help us meet our SLAs.

You're a great match if:

• You have 3 to 5 years of experience in KYC/AML/Financial Security at a fintech, payment institution, bank, or fast-paced start-up/scale-up environment, preferably with at least 1 year of experience as a team supervisor.

• You have a strong understanding of the AML/CFT regulatory framework.

• Excellent coaching skills, with a proven track record of enhancing team productivity and cohesiveness.

• You enjoy streamlining internal processes to improve outcomes and scalability.

• You're data-driven, with strong analytical skills and attention to detail.

• You know how to prioritize in a fast-paced production environment and can manage urgent cases effectively.

• Proficiency in modern compliance and document management technologies, with a commitment to ongoing technical education.

• You're proactive, hands-on, and love getting things done.

• Fluent in English and native-level fluency in either French, Italian, German, Dutch, or Spanish.

• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

It's okay if you don't tick all the boxes — don't let imposter syndrome prevent you from applying  

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.

When it comes to recruitment, we're interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan's success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.

 Perks of being a Swanee:

• Holidays : 25 days + RTT

• Meal Vouchers: We provide a Swile card to cover your meals on work days.

• Transport: Monthly mobility package for employees. In accordance with the company agreement for sustainable mobilities, you can now use your mobility package to pay for alternative commuting modes.

• Health insurance (mutuelle): Alan. This is Swan's health and welfare insurance.

• Sports: Thanks to our partnership with Classpass and Gymlib, you can enjoy advantageous discounts on subscriptions. They offer a wide range of sports activities as well as wellness activities.

• Well-being support: access to Moka Care for mental health and wellness.

• Hybrid remote policy: We offer the possibility of working from home for 2 days per week.

• Offsite: Once a year we gather to reconnect, deep-dive into big topics, and relax.

• This isn't a perk; it should be the rule, but diversity and inclusion are important at Swan. We're working hard to get better every day.

Our values:

Swan's core values guide our actions daily. Individually, they may seem obvious, but together, they form a unique culture.

Simplicity: Leonardo Da Vinci said: "simplicity is the ultimate sophistication." If something's convoluted or confusing, we work extra hard to break it down. - Making complex things simple is what we do.

Long Term: We always play the long game, whether it's to support our partners in their growth journey, or make tangible commitments to climate action.

Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners' expectations— whatever it takes.

Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet.

You can find out more about our culture.

• Pre-screen: A 30-minute video call with our Talent Acquisition Manager, to get to know you, understand your career expectations, and answer your questions

• Hiring Manager: Interview with a Hiring Manager to evaluate the role-related skills (60 min)

• Case study: Take-home task to submit within 2 to 3 days, followed by a panel presentation (60 min)

• HR Interview: Interview with the HRBP of the Ops department (45 min)

• Final Interview: with our Chief Operations Officer (45 min)