Global Contract Manager

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us?

YOUR ROLE ?

As a member of the Ceva Lead Logistics Team, the Contract Manager is the single point of contact between the customer and CLL (3PL+ non neutral and 4PL neutral contracts). In this role, you are the main contact for one of our  Accounts and have the authority to direct the customer relationship from a strategic, tactical and operational point of view. You will closely interact internally with our operational Control Towers and Support Functions in an international environment to ensure that the global needs of the customer are being met by Ceva Lead Logistics in all points as well as the growth of the relationship and volume of business. In non-neutral engagements (3PL+), works closely with Ceva Logistics GKAM in charge of the account(s).

WHAT ARE YOU GOING TO DO?

Top line management (NR)

• Proactively identifies opportunities to gain new business with the customer (new added value services ; new additional volumes/scopes/MoT's, geographies) and will design a Business Development strategy
• Works closely with Solution Development team to support growth and value creation for the customer
• Design & implement winning strategies to ensure contract renewals
• Ensures all services rendered by CT operations is adequately priced and invoiced – monitors scope creep and manages customer expectations.
• Ensures price of services (rates) is adequately indexed (no less than what contract allows) and a General Rate increase is communicated in due course and applied at effective date. Keeps track of rate history.
• Ensures comprehensive invoicing of services is performed every invoicing period.
• Monitors on time payment of accounts receivables and act as primary contact point with Account receivables dept. and Account related Operations Manager on customer to ensure recovery.

Ownership of the Scope of work and Service Level Agreement with the customer

• Is the primary responsible for permanent maintenance of accurate and up to date solution and operating process. Such documentation to be owned at each CT operation manager level in related control tower(s).
• Liaises with CT managers to ensure correct application in Operations of the solution, related processes including WI's, timely implementation of CR's and service performance against contractual engagements. (KPI's).
• Will also monitor productivity indicators and proactively seek to improve these for enhanced profitability through changes in customer behavior, data exchanges, re-evaluation of needs, effective use of reports etc.
• Is the sole go to person for the customer to express change requests to the solution in place. Will then manage the request with CT ops, Product Development and BPE to review the request, manage the estimate and approve proposed change from IT, price the CR to the customer and ensures formal approval prior to releasing work order to IT.

Matrix P&L accountability

• Contract Manager is responsible for delivering Gross Margin as per budget on his/her account across all contracts and operations
• Primary responsible on NR evolution, seconded by relevant Control Tower Manager(s)
• Contract Manager supports Control Tower Managers on their productivity objectives and Direct Operating expenses controls
• Review full P&L performance Vs budget on a monthly basis and ensure a waterfall analysis is produced by Finance controlling, perform explanations to business variance (Volumes, Rates, Productivity) Vs Budget & Outlooks
• Provide 4 Quarterly budget revisions (Outlook) inputs to regional heads and financial controllers.
• Provide Bottom-up budget guidance from topline perspective and closely collaborate with CT managers at Gross Margin level

WHAT ARE WE LOOKING FOR?

• International standard Master degree in one or more of the following subjects : Engineering, Supply Chain, Logistics, Science, Economics, Business Administration
• A minimum of 6 years experience in Business Development, account Management, operations or P&L management in the transport & logistics industry.
• Track record of successful achievements in the areas of Air, Ocean & Ground operations.
• Sound understanding of performance management and customer service as key success factors
• Background and achievements in automotive sector

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. There's no doubt that you will be compensated for your hard work and commitment so if you'd like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.