Account Manager
il y a 13 heures
About the Job
Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.
As an Account Manager, you will be responsible for the retention, satisfaction, and growth of a portfolio of 5 to 10 strategic accounts among our Top-20 clients. Acting as the primary point of contact, you will ensure a 360° view of each account, strengthen relationships with senior stakeholders, and identify opportunities to expand our collaboration.
Main Responsibilities
- Manage the overall client relationship, ensuring trust and satisfaction.
- Conduct regular business reviews and monitor performance against objectives.
- Identify and capture opportunities across our full range of services.
- Drive cross-sell and upsell initiatives in collaboration with Business Managers.
- Oversee master agreements and renewals, ensuring compliance and timely execution.
- Maintain a strategic account plan for each client, ensuring alignment with Excelya's growth objectives.
Your success will be measured by portfolio revenue growth, client satisfaction (NPS), RFP win rate, and the value evolution of existing platforms.
About You
At Excelya, taking audacious steps is encouraged, so we're looking for individuals who are ready to grow with us and share our values.
Experience
- 2–5 years of experience in account management or business development, in a B2B services environment.
- Proven ability to manage multiple client accounts and deliver on revenue and satisfaction targets.
- Experience with contract management, renewals, and commercial negotiations.
Skills
- Strong relationship management skills, including business reviews and stakeholder engagement.
- Commercial development expertise: cross-sell, upsell, and prospecting capabilities.
- Ability to analyze KPIs (revenue, growth, NPS) and translate insights into action.
- Comfortable engaging with senior-level stakeholders (C-Level).
- Collaborative mindset with the ability to work effectively with Operations and Business Managers.
Education
- Master's degree in Business, Engineering, or a related field (or equivalent experience).
Languages
- Fluency in English and French (written and spoken).
Why Join Us?
At Excelya, we combine passion for science with enthusiasm for teamwork to redefine excellence in healthcare.
Here's what makes us unique.
We are a young, ambitious health company representing 900 Excelyates, driven to become Europe's leading mid-size CRO with the best employee experience. Our one-stop provider service model - offering full-service, functional service provider, and consulting - enables you to evolve through diverse projects. Working alongside preeminent experts, you will help improve scientific, operational, and human knowledge to enhance the patient's journey.
Excelling with Care
At Excelya, Care lies at the heart of what we do. We provide equal opportunities for all and foster a diverse, equitable, and inclusive workplace where humility and boldness work hand in hand. Everyone has a space to feel valued, thrive, and collaborate with purpose.
Your challenges become our shared mission. Together, we transform bold ideas into reality, the Excelya way.
Apply today, become an Excelyate
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