Customer Success

il y a 2 jours

Paris, Île-de-France BonitaSoft Temps plein
Bonitasoft Benefits

Our Customer Success team is at the heart of our client relationships. We're responsible for adoption, satisfaction, and the long-term value generated by our solutions. But more than that, we act as strategic partners. From onboarding to expansion, we support our clients at every stage, including project delivery, stakeholder alignment, and renewals.

We're now looking for a Customer Success & Account Manager to join us and take ownership of a strategic portfolio. This is a hybrid role, combining client success with business growth through upsell closing and renewal support.

You'll help our clients succeed and help Bonitasoft grow.

Your role

You'll join a growing, high-autonomy Customer Success team with a strategic scope. Your role is to make sure our most valuable clients succeed and stay with Bonitasoft.

From day one, you'll take ownership of a portfolio of strategic international clients. You'll lead the relationship across all stages: onboarding, adoption, value realization, and long-term engagement. You'll build trust across operational teams and executive sponsors alike, becoming their go-to partner.

Beyond relationship-building, your mission is to turn insights into action: identifying opportunities to grow your accounts, and taking them all the way through to closing upsell and cross-sell deals.

You'll also step in to secure renewals when needed, ensuring we never lose sight of what's at stake.

Internally, you'll lead the narrative around your customers, preparing business reviews, structuring success stories, and channeling strategic feedback to shape our product roadmap and positioning.

You'll be trusted to structure your approach, prioritize your accounts, and use your time where it creates the most impact for your clients and for Bonitasoft.

Your first 6 months

First Month:

  • Ramp up on Bonitasoft's range of products and value proposition.
  • Get familiar with the key customer portfolio and internal processes.

By Month 3:

  • Begin customer follow-up activities in collaboration with a teammate.
  • Start engaging in expansion and renewal activities under guidance.

By Month 6:

  • Manage the key customer portfolio autonomously.
  • Demonstrate full proficiency in expansion and renewal activities.
What sets you apart
  • Senior level as Customer Success, Account Management, or a similar role in B2B software
  • You're experienced with strategic accounts and value-based client relationships
  • You're not afraid to talk business, you know how to spot and close opportunities
  • You communicate with clarity and credibility, in both French and English
  • You're structured, autonomous, curious, and focused on delivering results
  • Bonus: you speak Spanish and love building strategic presentation decks
Hiring process

  • Intro call with Christelle (Talent Acquisition)

  • Interview with Nicolas, Head of Customer Success

  • Home-assignment and Role Play interview

  • Wrap-up with Charlotte (VP of People)

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