customer success manager

About repense la cybersécurité pour la rendre encore pluspertinente,efficaceetaccessible. L'un des principaux défis que nous relevons est d'analyser et de comprendre en permanence lesmenaces émergentesafin de définir des stratégies appropriées et d'avoir la capacité de les exécuter à grande échelle. En combinant latechnologieet uneéquipe pluridisciplinairede passionnés de Threat Intelligence, a unfort impact sur la cybersécuritéavec une approche quibrise les silos, qu'ils soient technologiques, organisationnels ou culturels.Job DescriptionAre you motivated by a new challenge in the world ofcybersecurity? If so, we have the right opportunity for you By joining 's Customer Success team, you'll be trained to use our tool and become a key element atthe heart of our customer relations. You'll have your own portfolio of customers, whom you'll support from onboarding through to renewal. You'll be able to help our customers derive maximum added value from our product and represent their needs internally to the various teams.Your MissionsDevelop an in-depth understanding of to ensure product adoption among users and customers.Onboard customers on and support them as they become proficient with our tool (regular follow-up meetings, responding to questions, organising dedicated workshops...).Ensure the renewal of accounts from end to end.Ensure customer satisfaction and delivery of the value expected from the subscription, and ensure the completion of all success criteria.Communicate the user's needs internally to the product team and other teams involved in the customer's various topics.Participate in setting up KPIs related to Customer Satisfaction and renewals.The position can be based in Paris, Rennes, or fully remote from France.Preferred Experience We are excited to meet you if :You have at least 4 years of significant experience in the IT world, ideally with a B2B SAAS software publisher, in Customer Success Management.You already have experience interacting with clients and interlocutors that are highly technical or with high responsibilities: SOC/CERT Managers, SOC/CTI analysts, DSI, C-levels, CISO, technical managers, etc...You have a good understanding of how an enterprise information system works; the various existing technological building blocks and how they complement each otherYou have strong analytical skills, with experience in developing, analyzing and interpreting customer data.You have a problem-solving mindset with experience in project management.You have outstanding communication and presentation skills in both English, French (written and oral). Knowledge in an additional language (Spanish, Italian...) is a real plus You have a strong interest in IT and/or cybersecurityYou are well organized, pay attention to details and you are methodic.You know how to interact with teams at different levels of technical and non-technical backgrounds.You know how to stay calm and be solution-oriented even in difficult settings with clients. Are you interested in this job but feel you haven't ticked all the boxes? Don't hesitate to apply, and tell us in the cover letter section why we absolutely must meetRecruitment Process Here's what's in store for you if you apply :HR interview with Clémentine, Talent Acquisition (30')Skills fit with Mounia, Head of Customer Success (60')Team fit with 2 members of the Customer Success team (45')Interview with Cyril, Chief Revenue Officer (30')Our process usually takes about 3 weeks depending on availability, it may include references calls.The program: discussions rather than trick questions These discussions will help you understand how works and what it stands for. But they are also (and above all) an opportunity for you to tell us about your career path and your expectations for your next job is an equal opportunity employer for any minority, disability, gender identity or sexual orientation. We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives.Additional InformationContract Type: Full-TimeLocation: ParisEducation Level: Master's DegreeExperience: > 4 yearsPossible full remote