Change management trade

il y a 2 jours

Paris, Île-de-France Collective Temps plein

Budget: 650

Contexte de la mission
The change management officer will play a pivotal role in ensuring that the community of internal super-users is equipped with detailed information, our dedicated platform for managing contracts and related services. Acting under the responsibility of the Change Manager, your focus will be on empowering super-users with the knowledge of the platform's functionalities and ongoing evolutions brought by the project team. This will enable them to effectively assist their users and partners in their respective markets.
Objectifs et livrables
Key Responsibilities
Knowledge transfer and training:

  • Collaborate with the Change Manager and project team to develop comprehensive training programs / materials that detail the functionalities and updates of Allianz Trade Online.
  • Conduct workshops / training sessions to ensure super-users are well-versed in the platform's features and evolutions.
  • Ensure continuity in the update / creation of user guides. Topic open for improvement.
  • Utilize resourceful approaches to maximize existing training assets and minimize costs.

Super-user Engagement

  • Take the ownership of the organization of our super-user workshop happening in June 2026 (define the agenda via preparatory sessions with group interlocutors, the list of participants, communication to be issued etc…).
  • Develop and maintain strong relationships with internal super-users to ensure alignment and buy-in.
  • Facilitate discussions to gather input, address concerns, and promote the benefits of Allianz Trade Online.
  • Utilize creative solutions to engage super-users and enhance their understanding of the platform.

Details of the Mission
Communication Planning

  • Design and implement effective communication plans to inform and engage super-users about Allianz Trade Online updates. Ensure continuity in the production of our newsletter, bring new insights to enrich the format.
  • Utilize AI-assisted tools to create compelling content that resonates with diverse audiences. Leverage the creation of communication formats using AI free tools (e.g. quick videos, voice over, one pagers…).
  • Be resourceful in tailoring messages to different groups using time-effective methods.

Support And Guidance

  • Provide ongoing support to super-users, enabling them to confidently assist their users and partners in their markets.
  • Leverage existing resources and technologies to deliver impactful guidance solutions.

Expectations

  • Strong interpersonal and communication skills, with the ability to influence and inspire others.
  • Proficiency in using AI-assisted solutions to enhance content creation and data analysis.
  • Resourcefulness in utilizing available tools and assets to achieve objectives.
  • Ability to work independently and collaboratively with cross-functional teams.
  • Commitment to delivering high-quality results within agreed timelines.

Mission Objectives

  • Successfully equip internal super-users with the knowledge and skills to understand and utilize Allianz Trade Online.
  • Enhance organizational adaptability and resilience through effective change management practices.
  • Foster a culture of continuous improvement, innovation, and resourcefulness among super-users.

Compétences demandées
Compétences
Niveau de compétence

training

Confirmé

project management

Confirmé

workshop

Confirmé

change management

Confirmé

knowledge

Confirmé

user adoption

Confirmé

IT transformation

Confirmé

communication

Confirmé

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