Forward Deployment Engineer

il y a 4 jours


Rue Brindejonc des Moulinais Toulouse France Hinfact Temps plein

Hinfact connaît une croissance rapide avec de plus en plus de clients qui déploient nos solutions au sein de leurs opérations aéronautiques. Cette dynamique crée une augmentation du nombre de projets d'intégration, de configurations techniques et de déploiements sur mesure. Afin de garantir un accompagnement fluide, réactif et de haute qualité, nous renforçons l'équipe avec un.e Forward Deployment Engineer.

L'objectif : accélérer et sécuriser les déploiements, améliorer l'expérience client, et assurer une transition fluide entre la partie technique et l'accompagnement opérationnel.

En tant que Forward Deployment Engineer, vous serez responsable de déployer, configurer et intégrer les solutions Hinfact au sein de divers environnements techniques (compagnies aériennes, simulateurs, centres de formation…). Vous interviendrez sur les aspects data, infrastructure légère, API, pipelines et support technique avancé.

Vous travaillerez en contact direct avec nos clients (instructeurs, responsables de formation, pilotes, équipes data/IT internes) et en collaboration étroite avec l'ensemble de l'équipe Hinfact (Produit, Tech, Data Science, Programme, Customer Success).

Votre rôle s'inscrit au cœur de la réussite client, avec une vision 360° du produit et des besoins opérationnels.

Vos missions principales :
  • Déployer et configurer nos solutions logicielles et data dans des environnements clients variés.

  • Assurer l'intégration technique (API, bases de données, cloud, conteneurs, interfaces) selon le contexte client.

  • Adapter et paramétrer nos outils pour répondre aux besoins spécifiques des clients.

  • Analyser les données, configurer les pipelines, et veiller à la qualité et la fiabilité des flux de données.

  • Diagnostiquer et résoudre les problèmes techniques, assurer le support client en phase de déploiement.

  • Former et accompagner les utilisateurs finaux (en distanciel et sur site)

  • Remonter les retours terrain pour contribuer à l'évolution produit.

  • Participer à l'amélioration continue des process de travail au bénéfice de la qualité des produits


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