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Greenly was founded in 2019 by Alexis, Matthieu and Arnaud with one mission: make carbon management as essential as financial management.
Today, we are a global leader in carbon accounting, proudly B-Corp certified and part of the French Tech 120. Our climate suite combines smart data collection with intuitive automation, helping companies measure, reduce, and report their emissions with ease — supported at every step by our in-house climate experts.
More than 3,500 companies in 20+ countries use Greenly to manage their climate strategy: from carbon assessments and life-cycle analyses to SBTi trajectories and compliance with CSRD and CBAM.
We are now a team of 200+ people from 40+ nationalities, based in Paris, London, Barcelona, and New York.
To date, we've tracked over 200 million tons of CO₂ through our platform. Our next milestone: 10,000 clients and one billion tons of CO2 under management.
Our ValuesAmbition for climate: Minimize GHG emissions, maximize climate impact
Deliver with agility: Work in small increments: fail fast, learn fast, win fast
Own your opportunities: Achieve outstanding results by showing initiative and accountability
Feedback paves the way: Succeed as a team by helping others progress
Curious to know more ? Check out our Culture Book, blog , and youtube channel
About the teamYou'll join Greenly's Delivery organisation — a fast-moving team of Climate Experts and Onboarding Managers who bring carbon accounting to life for thousands of companies. This is where the real action happens: translating methodology into impact, helping clients navigate their climate strategy, and turning complexity into clarity.
The Standard Delivery perimeter is the engine that powers most of Greenly's customer journeys. These projects combine structured workflows, product support, and a strong ambition for scale. It's a space where you'll balance operational excellence, team energy, and continuous improvement, helping us serve more clients every month while preserving quality, momentum, and motivation.
About the roleWe're looking for a Manager for Standard Delivery who will lead the teams working on Greenly's standard deals and the industrialisation of our delivery. This means ensuring smooth onboarding, reliable delivery of carbon assessments, excellent customer experience, strong operational discipline, and the ability to drive processes to serve always more customers without exponentially growing the team.
This role is a blend of people leadership, delivery excellence, and close collaboration with Product to continuously industrialise how we deliver. The ideal profile is a strong all-rounder: structured, people-oriented, customer-oriented, and comfortable with climate and carbon accounting topics.
Your responsibilities:
Lead the teams handling onboarding and standard GHG delivery (3 profiles: customer support, onboarding, and climate expects)
Maintain a reliable, predictable delivery engine with clear processes and high quality: every task must be fully processed and automated as much as possible
Improve workflows, documentation, tooling, and team rituals for better efficiency
Collaborate closely with Product to turn recurring delivery work into product features and automation (industrialisation mindset)
Monitor and improve key metrics: CSAT, NRR, gross margin, time-to-value, productivity, capacity
Create a caring and stable team environment, mindful of workload and well-being
Own the Statement of Work: a contractual document outlining all the steps of standard delivery for our customers
Work effectively with Sales, Delivery, and Product to ensure smooth handovers and delivery consistency across the customer journey
Objectives / Key Metrics:
Maximise gross margin: leverage the product, automations, and flawless processes to deliver more customers while maintaining costs under control
Maximise CSAT and Net Retention: ensure industrialisation doesn't come at the cost of a six stars experience for all customers
Drive the product roadmap to limit the number of hours spent by the delivery team on each task for each customer
Reporting line: COO or Head of Product (to be confirmed)
Skills to succeedWhat we're looking for:
Strong experience in delivery, consulting, onboarding, or project operations
Excellent people leadership, team facilitation, and coaching abilities
Strong operational and organisational skills
Comfortable with carbon accounting topics (not necessarily a deep expert yet)
Strong customer excellence reflexes and ability to anticipate client needs
Able to collaborate with Product teams and think in terms of scale, automation, and industrialisation
Clear communicator, structured, calm under pressure, and able to bring clarity in busy periods
Comfortable working with engineering-minded profiles (analysts, climate experts, technical teams)
You are fluent in English and French
What success looks like:
A more productive delivery organisation able to support more clients with the same team size
Smooth, predictable onboarding and delivery for all standard deals
Continuous improvement of processes and documentation
Strong collaboration with Product to turn manual work into product capabilities
High customer satisfaction and fewer escalations
Beautiful offices in the heart of Paris (9ᵉ arrondissement)
Flexible remote work options
Top-notch tools to help you do your best work
Private medical insurance with Alan (including mental health support), 100% covered
50% Navigo reimbursement for public transport
Sustainable lunch vouchers via Ekip
Partial coverage of your Gymlib subscription
A culture of autonomy, transparency, and collaboration — with a team of highly talented, committed people
First discussion and introduction to the role
Prepare and present a case study exercise
Final interviews
Provide us with 1-2 references to complete the recruitment process
We welcome you during our onboarding week
We're a team shaped by diverse experiences and ideas. If you're excited about the role but don't match every requirement, we still encourage you to apply — you may be the right person for the team.
