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About BlaBlaCar
BlaBlaCar is the world's leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.
Your Mission
We are looking for a Knowledge Base management intern to join our Knowledge Team in the Customer Support department. The Knowledge team takes care of training our in-house and outsourcing Customer Support Teams aiming to provide assistance to our community and contributes to the great experience of our users in 21 countries traveling by Carpooling, Bus and Train. Our team is also responsible for our central Knowledge Base and builds the bridge between the Customer Support team and other teams of the company.
You will be reporting to Elisa Raiolo, our Senior Training & Knowledge Manager. You will play a pivotal role in the launch of our new, AI-powered Knowledge Base tool. Your mission will be to strategize, structure, and optimize our entire content library to ensure our Customer Support agents have immediate access to accurate, consistent, and actionable information, contributing to the great experience of our users.
Your responsibilitiesKnowledge Base Migration and Optimization. Contribute to the structuring, migration, and maintenance of all existing and new content within our new AI-powered Knowledge Base tool, MaydayContent Strategy & Architecture. Design and implement a unified content strategy across our five different products, ensuring content is logically organized and easily discoverableKnowledge Creation and Transformation. Transform existing training materials and long articles into actionable formats, such as new documentation and structured decision treesQuality & Consistency Management. Review and enhance the overall quality and consistency of the documentation, ensuring a unified tone and clear voice across all contentAI Integration and Curation. Assist in the creation and testing of AI agents within the new tool to maximize its advanced search and support capabilities for Customer Support agents as well as the Knowledge teamYour qualifications You are familiar with knowledge management systems and have experience in creating training resources and materialsYou are able to bring creativity and innovation to knowledge management resourcesYou possess a strong analytical and organizational ability to structure and categorize large volumes of contentYou have excellent communication skills in English written & spokenYou are a quick-learner and adapt well in a fast-paced environmentYou are able to work independently and function as part of an international teamNice to have - A prior experience using the service as a driver and/or a passengerHaving an internship agreement from your school or university is mandatory. We won't be able to proceed with your application otherwise.
What we have to offerSalary range: 1,000-1,200 euros gross / month Hybrid working modeOne holiday day accrued per month Local meal plan policy (Swile card)50% transportation paid (Forfait Mobilité Durable)Free unlimited carpooling & bus ridesPersonal growth via trainings, mentorship, and internal mobility programsRegular team building events1 day off per year to test our product Interested in joining the ride?a 45-min video-call with Chloe Friess, Talent Acquisition Manager, to get to know you, clarify your career expectations and answer your questionsa home assignment to evaluate your technical and communication skills, followed by a 45-min video-call with Laura Garde & Chloé Blondin to discuss your case exerciseBlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
