CDG Hub operations senior manager

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Position Summary:

We have an exciting opportunity for you to join our team as a CDG Hub operations senior manager

Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:

The Senior Manager of Operations at CDG Hub will oversee one of FedEx's most critical international hub operation. This role is responsible for leading airport operations, driving efficiency, ensuring regulatory compliance, and delivering exceptional customer experience. Success requires strategic planning, strong leadership, and the ability to manage complex, multi-function operations in a dynamic, fast-paced environment.
 

What will be your key responsibilities:

Operational Leadership

• Direct daily airport operations.

Customer & Service Excellence

• Champion FedEx's commitment to world-class service by ensuring operational reliability and consistently exceeding customer expectations.

Team Leadership & Development

• Recruit, mentor, and inspire managers and staff.

• Promote succession planning and ensure high team performance.

Workplace Safety & Team Engagement

• Foster a safe, supportive, and high-performance workplace culture.

• Ensure safety standards are embedded in daily operations.

Compliance & Risk Management

• Ensure adherence to aviation, customs, and FedEx standards.

• Support internal and external audits.

Strategic Planning

• Develop and execute operational strategies aligned with FedEx's global priorities and growth objectives.

Continuous Improvement

• Monitor KPIs, resolve escalated issues, and drive ongoing improvement using Quality Driven Management (QDM) principles.

Budget & Resource Management

• Prepare and manage departmental budgets.

• Optimize costs and resource allocation.

Stakeholder Engagement

• Build strong relationships with vendors, government agencies, and internal stakeholders.

Project Management

• Lead department-wide initiatives and support local/regional projects, delivering results on time and within budget.

What do you bring with you:

• Bachelor's degree in Business, Logistics, Engineering, or related field

• Minimum six (6) years of relevant work experience, of which three (3) years are management experience

• Strong knowledge of airport operations, customs regulations, and compliance requirements

• Proven leadership, analytical, and project management skills

• Fluency in French and strong English communication skills are essential for effective coordination with both local and global stakeholders

What do we offer:

• Attractive compensation package

• Training to get you started and on-the-job learning opportunities

• Extensive learning resources to further develop your skills and knowledge

• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)

• Employee Assistance Program for you and your family in difficult life situations

• Employee reduced-rate shipping

• Great career opportunities

• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we're ready to invest in your development. Join FedEx.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all
 
Our Company
FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
 
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people.
Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
 
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.