Sales & Reservations Agent

Join the Nikki Beach Hospitality Group
Job Title:
Sales & Reservation Agent

Location
: Saint Tropez, France

Contract
: Seasonal (6 months, with possibility to extend)

About The Position
As the Sales & Reservation Agent, you are the main point of contact for all guest bookings and inquiries via phone, email, WhatsApp and social media. You handle all reservations personally, ensuring a smooth and professional guest experience from first contact to arrival. You bring solid hotel or hospitality reservation experience, ideally with strong knowledge of SevenRooms or similar reservation software.

This role requires a strong, confident personality, as you will often support the Hostess and Entrance team in managing demanding or high-expectation guests. You collaborate closely with all operational departments, especially the Head Hostess, to ensure accurate table planning, exceptional service and seamless daily operations.

Main Responsibilites

• Handle 100% of all reservation requests via phone, email, WhatsApp and social media
• Manage daily booking flow using SevenRooms (or similar CRM/reservation platform)
• Guide guests through booking options and respond to inquiries with clarity and professionalism
• Redirect group, partnership or event inquiries to Marketing or Sales when needed
• Build strong relationships with Hotel Concierges and local network (city hall, tourism agencies, etc)
• Upsell premium packages and promote Nikki Beach events and experiences
• Stay fully updated on menus, pricing, events, entertainment and operating hours
• Process deposits, prepayments and confirmations when required
• Resolve booking changes or cancellations efficiently and proactively
• Follow approved templates and maintain consistent communication tone and quality
• Respond to all guest messages within 24 hours maximum
• Maintain detailed guest profiles in the CRM (preferences, allergies, spend history, etc.)
• Send post-visit thank-you messages and request guest feedback
• Track promoter/concierge bookings and manage commission documentation
• Prepare weekly and monthly reservation and commission reports
• Support VIP bookings, including allocation strategy and outreach
• Monitor and respond professionally to reviews on TripAdvisor and Google Business
• Coordinate continuously with the Head Hostess, ensuring she is fully informed of all booking details
• Train Hostess team members on reservation updates, SOPs and special events
• Work closely with Operations, Marketing, Sales, and F&B teams to ensure smooth communication and planning

Who You Are

• Experienced in hotel reservations, hospitality front office, or guest relations
• Excellent communicator with strong writing and interpersonal skills
• Friendly, organized, detail-oriented and service-driven
• Confident, calm and assertive. Able to handle difficult or demanding clients at peak times
• Fluent in English and French, any other languages are a plus
• Comfortable with CRM/reservation software - SevenRooms experience is a strong advantage
• Able to multitask across multiple communication channels
• Works well under pressure and adapts quickly

What You'll Bring

• Hotel or hospitality reservation systems
• SevenRooms or similar CRM/reservation software
• Booking, prepayment and cancellation procedures
• Nikki Beach experiences, events and guest profiles
• Proper data tagging and guest record keeping
• Table plans, event packages and pricing strategies
• Complaint handling and client care
• Reporting tools and basic Excel tracking
• Review platform monitoring and brand-aligned responses

Why join Nikki Beach?
Be part of a globally celebrated brand that blends music, dining, entertainment, fashion, film, and art into one exceptional hospitality experience. As the original luxury beach club concept, Nikki Beach has grown into a global lifestyle company with beach clubs, hotels, resorts, restaurants, residences, and pop-ups under Nikki Beach Hospitality Group.

We're a family-run company with a strong sense of purpose and connection, and we're proud to bring people together through meaningful, joyful experiences in some of the world's most iconic destinations. At Nikki Beach, you'll join a team of passionate individuals in a high-energy setting where your personality and skills can shine.

We offer continuous learning, travel, and career development opportunities, and the chance to create unforgettable guest experiences.

Join us and be part of our global
Celebration of Life