Product Operations Manager

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.6 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money.

Tide facts:

• Tide is available for UK, Indian, German and French SMEs
• Over 1.6 million members: 800,000 UK and 800,000 in India and growing rapidly
• Over $200 million raised in funding
• Over 2500 Tideans globally - we're diversity champions
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, India

ABOUT THE TEAM

The Product Operations team is managing daily payment processes, and working in collaboration with Product Management to deliver new features. The Product Operations team overseas and is responsible for the "live" production of each product ensuring its smooth operation. Positioned at the intersection of Product and Engineering, we enhance the development value stream and ensure swift delivery of new products and features. Our responsibilities include risk management, vendor and partner management, operational setup, business readiness, and post-launch performance monitoring. We aim to scale development capabilities, continually improve the payment experience for our members, and drive revenue growth.

ABOUT THE ROLE

We're seeking a data-driven Senior Product Operations Manager with a background in Consulting, Operations, Finance, or Technology. As a key member of Tide's Payments Product Operations team, you will oversee the key payment product in our France market. This role involves collaborating with various teams, including member support, financial crime, finance, tech, product, suppliers, and Tide Members. You'll join a motivated and collaborative team dedicated to helping people achieve their business ambitions while living our values: putting members first, working as one team, and being data-driven.

• Playing a key role shaping Payments Operations in Europe. This role will heavily focus on our France market.
• Supporting Product Managers to manage cross functional technical projects.
• Engaging with external partners to agree on SLAs and performance.
• Interacting with VP level and presenting research to internal and external audiences.
• Acting as the voice of the customer. You will wear tide member's goggles to define a smooth experience.
• Providing support to the rest of Operations worldwide. Guiding the operations community towards constant improvement.

WHAT WE ARE LOOKING FOR

• You have at least six years of work experience in finance, consulting, technology or operations.
• You are fluent in both English and French. Other European languages are highly valuable
• You have a good understanding of the financial markets in Europe, and France.
• You are organised - can deliver complex projects spanning multiple work streams and functional areas.
• You are responsible - we need to be able to trust you to own projects with minimal oversight, but to bring in help when needed.
• You are proactive - you'll need to enjoy the challenge of continuously improving processes and always be on the hunt for the next problem that needs to be fixed
• You have to have a strong attention to detail - you need a sixth sense for when things don't look right and the conviction to investigate whether it's a larger problem
• You have excellent written and verbal communication skills in English - you'll be explaining the root causes of problems to management and working with providers to get to the bottom of problems.
• You are resilient - you're willing to spend the time it takes to discover where a problem lies and not stop until it's solved.
• You are customer-focused and a team player.

WHAT YOU'LL GET IN RETURN

• 25 days of paid leave per year
• Additional 3 days of paid leave for volunteering or L&D
• We invest in your development with a professional L&D budget per year 
• Share options
• Statutory Health Insurance
• Statutory Pension contribution
• Extended Parental Leave
• Mental health support through Plumm
• A one-off home office budget
• Work and travel globally - up to 90 days per country outside of your home country
• Team socials 
• Sabbatical Leave 
• Option to take your your work device as your own (eligibility applies)

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone's voice is heard.

 
Disclaimer
 
It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:

• Tide does not charge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
• Communication from Tide will only come from an official  email address.
• Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.

Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.

Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.

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