europe retail education manager

Do you wish to join the House of Dreams?

In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.

You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:

• Create Passionately
• Craft together with joy
• Excel for ultimate luxury
• Lead with audacity
• Cultivate Triumphant inclusivity
• Commit and act to re-enchant the world.

Design your dreams with Dior.

YOUR IMPACT

The European Retail Education team plays a key role in the company's growth. By strategically collaborating with the Marketing, Commercial, Retail and Human Resources departments, we define and implement a European training strategy that aligns perfectly with the Maison's global objectives. We ensure effective and consistent implementation through various communication channels and innovative training tools across all European markets.

As the Europe Retail Education Manager for Retail Teams Development, you will be directly responsible for designing, adapting, and leading training programs dedicated to Retail Managers and Boutique Managers in Retail and Wholesale environments across 22 European markets.

Your leadership will help develop the retail leaders of tomorrow and ensure an exceptional client experience through demanding and inspiring field support.

The position is based in Paris (Europe headquarter) and involves approximately 30% travel throughout Europe, offering opportunities to engage with flagship stores and key markets.

As part of the Europe HQ Team and reporting directly to the Europe Retail Education Director, you will be a key player in the development and execution of our retail training strategy.

Your main responsibilities will be:

1. Development of training content related to Retail teams' development

• Design and adapt training content related to Retail teams' development in boutiques and wholesale environments (sales techniques, client experience, storytelling, performance and leadership management).
• Deploy coherent training paths aligned with the Europe Retail & Client Experience strategy of the House.
• Integrate field best practices to ensure the relevance and effectiveness of training modules.

2. Animation and deployment

• Animate and coordinate the Europe community of trainers, through in-person and remote seminars, regional workshops, several times a year.
• Lead training and onboarding sessions in English and in French for Retail Managers and Boutique Managers of European flagship stores, both in person and digitally.
• Support the launch of new retail concepts or programs in flagships and key markets in Europe.
• Conduct "Train the trainers" sessions in countries to develop the trainers' skills.
• Serve as a coach and business reference , instilling the Dior culture in the field.

3. Steering and Influence

• Collaborate closely with the HR, Retail Excellence, Retail Education, Marketing and Commercial teams in countries and at Central level to ensure the consistency of training initiatives in Europe.
• Analyze countries' needs and implement regular reporting .
• Measure training impact on retail performance and propose areas for continuous improvement.
• Actively contribute to the skills development of management teams in boutiques.

• Graduate of a business school or equivalent, you have at least 5 to 8 years of experience in the premium or luxury retail sector, including significant experience as a Boutique Manager and/or Retail Manager .
• You master the codes of client excellence, performance management, and inspiring leadership.
• You possess a solid experience in training, support, or field coaching.
• Fluent English is mandatory, proficiency in a second European language is an asset.
• Charismatic, structured, and results-oriented, you know how to unite, inspire, and embody the Dior vision in the field.

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.

At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily. And thanks to our talents, we are making concrete progress: every day, we open our doors a little more to talents from diverse backgrounds - whether it be disability, cultural diversity, or gender.

Christian Dior described himself as a fashion and perfume designer. The House of Dior, founded in 1946, changed the face of ladies' style forever when its New Look was unveiled in the halls of 30 Avenue Montaigne on February 12, 1947. The revolutionary look was accompanied by a fragrance, Miss Dior, the finishing touch designed to "leave a trail of desire in a woman's wake". This timeless perfume was the first fragrance created by a visionary brand which invented the concept of global beauty with its Rouge Dior and subsequent cosmetic lines.

The current-day trustees of this legendary expertise – Francis Kurkdjian, Perfume Creation Director, and Peter Philips, Creative and Image Director for Dior Makeup – are the heirs to Christian Dior's perfectionism. The worldwide renown of the House's creations is partly down to its seductive muses, including Charlize Theron, Natalie Portman and Robert Pattinson.