Floor Manager
il y a 6 jours
Role Mission
The Floor Manager is a key figure who leads and inspires a team of Client Advisors to achieve maximum performance and deliver a luxury client experience. You will be a leader present on the shop floor, responsible for providing real-time coaching, developing team talents, and promoting the Brand's Values as a Brand Ambassador.
Key Responsibilities
- Team & Coaching:
Manage, motivate, and develop the team through on-the-job training, feedback sessions, and regular performance reviews. - Client Experience:
Oversee and drive excellence in the client experience, promoting
clienteling
strategies for customer retention and growth. - Sales and Operations:
Actively sell and be a role model for the selling ceremony. Monitor category performance, collaborating with Merchandising and Visual Merchandising to maximize sales potential. - Operational Management:
Ensure adherence to company policies, support store opening and closing operations (Manager on Duty), and maintain organization standards (back of house and front of house).
Key Requirements
- Minimum of 2-4 years of sales management experience in retail environments, preferably in the luxury sector.
- Proven ability to drive positive and measurable customer experiences.
- Strong business acumen and ability to analyze sales reports to identify trends and propose action plans.
- Excellent leadership, communication, and organizational skills.
- Passion for the Fashion Industry.
- Flexibility to work a retail schedule, including evenings, weekends
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