Senior Chalet Host

We are pleased to offer a Senior Chalet Host position in Meribel.

Please note that all applicants must have the legal right to work in France, either through an EU passport or a valid Carte de Séjour.

Role Overview:

This is a dynamic and hands-on position, supporting the Chalet Manager and wider team in delivering an exceptional 5-star guest experience. The primary focus is on outstanding customer service, with the key aim of providing world-class hospitality and creating unforgettable moments for every guest.

As a Senior Chalet Host, you will take responsibility for both front-of-house duties and housekeeping services. This is a highly rewarding role involving frequent interaction with both guests and team members. You will work a variety of shifts as part of a collaborative team, covering the full range of services outlined below.

Main Responsibilities:

• Breakfast Service: Preparing the dining area, warmly welcoming and seating guests, and taking orders for hot food and beverages.
• Afternoon Tea: Presenting a light meal comprising one sweet and one savoury item, accompanied by drinks as requested by guests.
• Evening Service: Delivering a formal dining experience, including canapés, a bespoke chef-designed menu tailored to guests' preferences, and expertly paired wines.
• Housekeeping:
• Conducting a thorough weekly changeover clean of the entire property and a midweek linen change.
• Providing daily housekeeping for all guest areas, including bedrooms, bathrooms, ski room, living areas and the spa area.
• Ensuring the back-of-house and laundry areas remain clean, well-organised, and efficient.
• Daily evening turndown service (Ultimate Chalets only).
• Checking housekeeping standards and offering mentoring or re-training to colleagues as required.
• Manager Cover: Stepping up on the manager's days off to provide a concierge service to guests, and any team support that is required.
• Guest Communication: Proactively engaging with guests to address queries and fulfil special requests promptly.
• Chalet Maintenance: Identifying and reporting maintenance issues accurately and in a timely manner to the chalet manager.
• Health & Safety: Upholding hygiene and safety standards in accordance with company policies.
• Supplier Relations: Supporting and enhancing relationships with local suppliers where appropriate.
• Driving Duties: Providing the in-resort driving service for guests as needed.
• Environmental Responsibility: Demonstrating a strong commitment to sustainability and actively supporting Consensio's environmental initiatives.

Package:

Our teams put in a lot of hard work, so we make sure to say thanks with a competitive pay and benefits package. On top of that, we run team events throughout the year and have a monthly award to celebrate standout employees.

• Competitive base salary with paid overtime.
• End-of-season performance-based bonus.
• Holiday pay (due to the busy nature of the winter season, it may not be possible to take holiday; therefore, you will be paid your holiday pay at the end of your employment contract).
• Accommodation with a shared bedroom and facilities.
• Meals will be provided whilst working.
• Full area ski pass reimbursement.
• Travel contribution if you are joining us from another location.