Customer Success Partner
il y a 3 heures
En tant que Customer Success Partner, tu seras un véritable chef d'orchestre de l'expérience client sur toute la plateforme Delos :
Conception & déploiement des outils de suivi client → Tu identifies, mets en place et fais vivre les outils (CRM, support, ticketing…) pour piloter la satisfaction, la gestion opérationnelle et le support.
Voix du client & amélioration continue → Tu structures et pilotes les outils d'écoute client (NPS, surveys, interviews), analyses les retours et participes activement à l'amélioration du produit.
Animation & fidélisation des leads et clients → Tu participes au nurturing (emails, relances, newsletters, contenus éducatifs), à la stratégie de community management et à la création de supports (FAQ, chatbot, guides…).
Stratégie de parcours et d'onboarding → Avec les équipes produit & marketing, tu construis, optimises et suis le parcours client pour fluidifier chaque étape et garantir une expérience mémorable.
Développement de la communauté → Tu contribues à la mise en place et à l'animation de nos programmes ambassadeurs, webinars, événements, et à la création de contenus à haute valeur ajoutée.
Support & réactivité → Tu assures un support client de haut niveau (par mail, chat, téléphone…), en veillant à la rapidité, la clarté et la satisfaction des réponses.
Travail transverse avec les équipes internes → En lien étroit avec les équipes marketing et commerciales, tu participes à la co-construction de l'offre, à la veille et à la remontée de feedbacks clients pour booster la croissance.
-
Customer Success Operations Director
il y a 2 semaines
Paris, France Kraken Temps pleinHelp us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer...
-
Senior Customer Success Business Partner
il y a 2 semaines
Paris, France Anaplan Temps pleinAt Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture. Our...
-
Partner Success Manager
il y a 2 semaines
Paris, France Board International Temps pleinAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
-
Customer Success Business Partner
il y a 3 heures
Paris, Île-de-France Anaplan Temps pleinAt Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture.Our...
-
Customer Success Manager
il y a 2 semaines
Paris, France Genesys Temps pleinlocations - Paris, France - time type - Full time - posted on - Posted Today - job requisition id - JR106335 - Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
-
Customer Success Lead
il y a 4 jours
Rue de Milan, Paris, France Wooclap Temps pleinAre you driven by leading and mentoring a team, while also fostering partnerships and unlocking new commercial avenues?As Customer Success Lead, you own the success, retention, and expansion of our most strategic French accounts, while leading and developing a team of Customer Success Managers.You combine hands-on account ownership, team leadership, and...
-
Digital Customer Success Partner
il y a 2 semaines
Paris, Remote, France 360Learning Temps pleinAs a key role on the Customer Success Team, you will support our clients in their digital training strategy through the 360Learning platform. You will lead the setup and support for clients across our EMEA market during the launch of their new collaborative learning software. Your main goals will be to: - Ensure the renewal of contracts through the...
-
Client Success Partner SMB
il y a 1 semaine
Rue Charlot, Paris, France 360Learning Temps pleinAs a key role on the Customer Success Team, you will support our clients in their digital training strategy through the 360Learning platform. You will lead the setup and support for clients across our EMEA market during the launch of their new collaborative learning software.Your main goals will be to:- Ensure the renewal of contracts through the...
-
Customer Success Manager- Territory
il y a 1 semaine
Paris, France Keepit Temps pleinWe are growing fast as a company and do our best to bring our SaaS cloud-based backup services to the global audience. The Customer Success Manager in Southern Europe for small and medium-sized businesses is responsible for building strong and long-term relationships with Keepit’s SMB customers and partners in the region. In this role its key to ensure...
-
Customer Success Manager
il y a 2 semaines
Paris, France Board International Temps pleinAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
