Solution Product Manager

Goodays (formerly Critizr) is Europe's leading Customer Experience Management Platform. Founded in 2012, our vision is to make commerce better for everyone - for merchants and customers. We want to help everyone deliver more human and personal customer experiences every day.

Our mission is to bring your entire company together around a single goal: the customer. We provide a highly adopted Customer Experience Management platform that makes it easier to deliver more human and personal customer experiences at scale..

Our technology is used in 25 countries by over 150 of Europe's biggest companies, including E.Leclerc, Dominos Pizza, Credit Agricole, Kingfisher, Sonepar, and EssilorLuxottica. We are present in more than 70,000 business locations and give the entire organisation, from c-suite to frontline, CX and insights teams the tools they need to bring value to the company and the customer.

As a Solution Product Manager, you will be part of a Product team that brings together Product Managers, Designers, and Data Experts. You will be responsible for leading a dedicated feature team made up of backend and frontend engineers and designers. You will guide the team from needs definition to production, ensuring the quality, consistency, and communication of the tailored developments designed for strategic clients.

Responsibilities

In this role, you will be responsible for:

1. Understanding needs and defining the product solution

Gather and analyze needs expressed by clients and those conveyed by customer-facing internal teams.

Work closely with the Design and Engineering teams to define a solution aligned with SaaS standards while addressing the specific challenges of strategic clients.

2. Feature team coordination

Plan the feature team backlog at the start of each quarter and define quarterly objectives.

Prioritize tasks based on business value, dependencies, and team capacity.

Animate the feature team daily, ensuring smooth and effective communication.

3. Delivery follow-up & Communication

Supervise the design, development, and deployment of new functionalities.

Perform functional testing before production to ensure the quality of deliverables.

Monitor progress and ensure on-time delivery.

Communicate product updates to internal teams to promote understanding and client adoption.

Desired Education & Experience

Master's degree (Bac +5), ideally from an engineering school or equivalent.

Proven experience leading product teams on web or SaaS solutions.

Strong technical understanding and ability to collaborate effectively with Engineering, Design, and Data teams.

Strong technological curiosity and interest in innovative environments.

Fluent in French and excellent skills in English, both spoken and written, in a daily work context.

Ability to structure, prioritize, and monitor delivery in a fast-paced environment.

Strong communication and cross-functional collaboration skills.

Other requirements

Flexibility and understanding of the culture of a fast-paced, commercially oriented technology company.

Highly responsive and service-oriented attitude, accustomed to working in an international environment, and action-driven.

Hands-on project management experience, including the ability to organize, prioritize, and manage deadlines.

Ability to maintain strong working relationships

Collaborative team player combined with the ability to work independently.

Sound and practical business judgment.

Passion for making a difference, interested in our ability to have a social impact in the world of retail.

What Goodays offers you

A front-row seat with a company that is changing the way multiple industries do business, thanks to a best-in-class product and exponential growth

A great and diverse team of professionals who are talented, fun, supportive, open, communicative, and who you can learn from and share with

Fun and challenging working environment with significant opportunities for career growth and development

An international environment

Attractive salary package including excellent pension, health insurance, and life insurance

Open and inclusive working environment, including flexible hours and parent-friendly options

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