Software and Infrastructure Support Engineer

Mission
The Product Delivery Group cares for the full life cycle of our IT and software installations including

• IT deployment and clinical operation startup
• Upgrades and updates for both in-house software and supporting third party vendors
• Software and IT configuration handling
• Troubleshooting and resolution of issues
• Monitoring and maintenance
• IT obsolescence remediation

Due to the ever increasing risks of various attack possibilities from inside and outside of the company we set a strong focus on IT security and IT hygiene for the proton therapy (PT) sites.

Your role as a Software Engineer with a focus on software and system administration is to execute the technical tasks to fulfill our mission.

We're located in all regions to provide the most efficient support via remote and on-site support; the travel rate is approximately 20% of your time.

In this position, you are expected to be the second line of support for PT sites, coming after a small (2-3 engineers) permanent site-dedicated technical team.

Key Responsibilities
As a Software Engineer, your responsibility will be to:

• Travel to proton therapy sites for initial installation of IT equipment, verification, formal software testing, general software and IT maintenance and performing assessments of the local IT and software infrastructure.
• Be part of a rolling schedule production software helpdesk: provide remote support to our sites worldwide during installation and long-term customer service phases.
• Support the R&D teams for informal bug and feature testing.
• Contribute to tools development to improve internal workflows and the IT and software monitoring of our installed base

Skills And Qualifications
You have

• A bachelor's or master's degree in engineering, a superior technician qualification preferably in IT or Computer Sciences or an equivalent experience.

• Good knowledge of

• Linux enterprise distributions and (ba)sh environment

• Windows enterprise architectures (ActiveDirectory, Server Manager, SQL Server Manager)
• IP stack and networking plus firewalling

• IT good practice: backup, data protection, security.

• An awareness of version control systems and configuration management

• Excellent communication skills in English.
• Asset: Experience in healthcare IT: Electronic Medical Records (e.g. MOSAIQ/Aria) and treatment planning systems (Monaco, XiO, Eclipse, RayStation)

And you are

• Customer oriented
• Driven, proactive and hands-on person
• Analytical, able to identify root causes of issues
• A team player part of an international team, able to accept cultural differences
• Willing to travel extensively (approximately 20%)
• A flexible person, willing to occasionally work in rotating shift work, and weekends (up to one active weekend per month)

What We Offer

• An open-ended contract
• An interesting and challenging position where you will be involved in high technology clinical devices
• Working in an international environment
• Being based at home, on a PT site or in any other IBA office.

Recruitment Process

• First interview - with Luis de la Serna (Recruiter)
• Second interview - with Fabienne Devillet (Hiring Manager)
• Technical assessment - with an expert from the team