Essential Implementation Manager

As our new  Essential Implementation Manager, you will join our Professional Services team, the team responsible for delivering smooth, fast, and high-quality onboarding experiences for  our new  mid-market (Essentials) customers. You will :

- Manage all phases of the implementation lifecycle - from Sales handover and discovery to platform launch and handover to Support- blending project management, platform configuration, learning strategy, and integration of the platform into HR customer's ecosystem.

- Work closely with clients to understand their objectives, design their platform architecture, guide technical setup (data imports, user management, integrations), and provide strategic advice on content organization and learner engagement to maximize adoption. 

- Ensure successful go-lives, high customer satisfaction, and consistently high-quality deployments, while also helping capitalize on and improve internal processes. 

Your impact will be measured through timely go-lives, customer satisfaction, and the quality and reliability of each deployment you deliver and capitalization on our processes.

• Complete our onboarding program and become proficient in the tools, project management, and technical integration that drive our projects
• Get to know our culture, Convexity
• Gain a strong understanding of how the Business Teams collaborate to ensure customer success.
• Learn our product and service offerings
• Shadow ongoing projects to observe best practices and understand our implementation approach.

• Begin managing your first Essential implementation projects, taking ownership with the support of your coach.
• Implement key integrations (SSO, HRIS, third-party tools), provide technical guidance, and troubleshoot issues.
• Define your quarterly priorities in alignment with the Professional Services Team's objectives.
• Develop our internal knowledge base in Confluence and Trello, sharing resources and insights that help the Essential Manager department scale effectively.

• Successfully launch new Essential clients on the 360Learning platform.
• Articulate the value and business impact of the 360Learning ecosystem.
• Build scalable, repeatable material  and processes to build and  continuously improve our project delivery.
• Maintain product expertise throughout client enablement projects with the LEC team.

• Help onboard and mentor a new implementation manager joining the team.
• Contribute to our internal knowledge base by documenting best practices and lessons learned.
• Collaborate with partners to enhance the value of our services.

• 3+ years in a customer-facing role such as Implementation Project Manager, Customer Success Partner, Technical Account Manager, or managing learning & development projects.
• Experience deploying SaaS products, ideally in HR or learning technology.
• Ability to manage end-to-end projects with multiple stakeholders, prioritizing tasks across concurrent implementations.
• Hands-on experience with integration (flat file, APIs, SSO) or strong interest for integration's topics.
• Solution-oriented mindset with a strong client-first approach in all interactions.
• Structured, rational, and analytical; able to manage complex priorities efficiently.
• Recognized for excellent listening and teaching skills; able to convey ideas clearly and concisely, both verbally and in writing.
• Self-starter comfortable in a results-oriented, fast-paced environment.
• Fluent English (US/UK) / B2 level or equivalent (FR, DE)
• Enthusiasm for our working environment explained here: 

• Compensation: Package includes base salary, a variable component, and equity
• Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent. 
• Balance: Flexible hours, full remote work possible anywhere in France
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group's activities and providing a quick path to impact
• Corporate Social Responsibility: Review our CSR Charter:
• Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: & find out more about the teams, product, and processes

• Phone Screen with our Talent Acquisition Manager
• Discovery Meeting with our Learning Engagement Consultant Coach
• Case Study Meeting (to prepare at home) with our LEC Coach and our Solution Deployment Manager Coach
• Clarification Meeting with our Head of Professional Services EMEA
• Culture Fit Meeting with our VP Global Professional Services
• Ref Checks
• Offer

Who We Are

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.

Learning Includes Everyone.

In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you