Digital Marketing Sales Manager

Who we are:

At Global Blue, we firmly believe that enhancing the shopping experience drives performance.

Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.

As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.

Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.

Together, we innovate, create, and strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey.

Your role

A glimpse in your role: Tracking the shopping experience of more than 13M consumers buying more than 150M items every year, we connect international shoppers with Brands at the right time. Our consumer data & proprietary tech solutions are key differentiators to generate engagement & conversion. The position will be Milan or Paris based.

Main duties and responsibilities

• Give the specialist support to global sales team to introduce our Digital Marketing solutions to key clients and create conditions for repeat business.
• Consultative Selling: act as a trusted advisor to clients, offering personalized insights and recommendations on the best digital marketing initiatives for their business.
• Proposal Development: prepare and present compelling proposals and sales presentations.
• Collaboration: work closely with our production team to ensure that client campaigns are executed effectively and deliver desired results.
• Reporting: track and report on sales performance, including leads, conversions, and revenue generated.
• Market Analysis & Insights: conduct detailed market and consumer data analyses to identify opportunities and trends that inform clients' digital marketing strategies.
• Project Management: oversee the full lifecycle of client initiatives — from scoping and planning to execution and post-campaign analysis — ensuring all deliverables meet quality standards and deadlines.
• Cross-Functional Coordination: liaise with internal departments (data, product, and marketing) to ensure a seamless integration between business objectives and technical execution.
• Client Relationship Development: build and nurture long-term partnerships through proactive communication, follow-ups, and strategic advice beyond campaign delivery.

Background and Education

• Experience: Minimum of 5 years of experience in digital marketing sales. Digital marketing activities for wealthy international shoppers within agencies or fashion and luxury brands are preferred.
• Proven Track Record: demonstrated success in achieving or exceeding sales targets.
• Communication Skills: excellent verbal and written communication skills, with the ability to articulate complex concepts in a clear and compelling manner.
• Tech-Savvy: proficiency with CRM software, sales tools, and digital marketing platforms.
• Education: Bachelor's degree in marketing, Business, or a related field is preferred, but not mandatory.
• Consulting Mindset: strong experience in client-facing consulting or account management roles, with the ability to translate client needs into actionable solutions.
• Analytical & Detail-Oriented: proven ability to interpret data and turn insights into actionable strategies; meticulous attention to accuracy and presentation quality.
• Project Management Skills: ability to manage multiple projects simultaneously, prioritize effectively, and coordinate diverse stakeholders in a fast-paced environment.
• Self-Starter: proactive, autonomous, and comfortable operating with minimal supervision while maintaining alignment with company goals.
• Languages: Native or fully fluent English is required; professional-level French is a must-have. Additional languages are a plus.
• Industry Background: experience working with or advising luxury, fashion, or premium brands is a strong advantage.

Together, we go further:

At Global Blue, you'll enjoy:

• Hybrid work flexibility
• Hands-on learning in luxury retail, technology, and data-driven marketing.
• Fun team-building activities, workshops, and social events.