Account Service

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Analyst, Account Services, is responsible for executing key account management functions across multiple lines of business. This role ensures the accurate and timely delivery of client requests while maintaining strong collaborative relationships with internal departments and external stakeholders.

Key Responsibilities 

• Manage assigned account activities, ensuring efficient execution of client deliverables and service expectations. 
• Analyze reporting data to validate alignment with client intent and plan setup, identifying trends and discrepancies. 
• Resolve client and member-level issues by coordinating with internal teams and applying strategic problem-solving.
• Consult with internal partners to develop tailored solutions that meet client needs and maintain CMS compliance for Medicare accounts.
• Monitor account performance and contribute to centralized support initiatives that enhance operational efficiency.
• Communicate clearly and professionally with clients and internal departments to ensure transparency and alignment.

Required Qualifications

• Ability to meet deadlines
• Strong analytical and problem-solving skills with the ability to interpret complex data.
• Conflict resolution, Flexibility, Time management and active listening skills.
• Excellent attention to detail and organizational skills.
• Professional written & verbal communication skills 
• Ability to work collaboratively across teams and departments.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in Outlook, Word, Excel, PowerPoint, and Teams

Preferred Qualifications

• Experience in healthcare, insurance, or benefits administration.
• Familiarity with CMS compliance standards and reporting tools.

Education

Associates Degree or equivalent work experience (HS diploma + 2 years relevant experience)

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.