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Cainiao, the logistics arm of Alibaba Group, is scaling fast to build a best-in-class network for pick-up points across France. Our goal: enable customers to collect their packages quickly, easily, and reliably – every time.
As an Operations Manager – Pick-Up Operations, you will own the day-to-day running of pick-up services in your territory. You will lead teams, partner with businesses operating pick-up points, and ensure customers have a seamless experience from arrival to collection. You will deliver short-term objectives while driving continuous improvement toward long-term goals.
We are looking for leaders who thrive in operational environments, take ownership, and make data-driven decisions.
Job Description
- Customer Obsessed: Ensure every pick-up meets or exceeds our service standards.
- Lead and motivate teams (on-site staff, field coordinators).
- Monitor daily operations and resolve issues in real time.
- Manage relationships with partner-operated pick-up points (shops, franchises, independent relay points).
- Track KPIs such as on-time pick-up rate, customer satisfaction, and operational efficiency.
- Optimize processes, routes, and resourcing to improve performance.
- Translate business goals into actionable daily and weekly plans.
- Deliver accurate reporting to your Regional Manager, highlighting risks and proposing solutions.
Job Requirement
- Bachelor's degree in Logistics, Supply Chain, Business Administration or related field (Master's is a plus).
- Minimum 2 years of on-road management experience in pick-up operations, last mile, logistics or physical site operations.
- Proven ability to lead teams and manage operational workflows.
- Excellent problem-solving and organizational skills.
- Advanced Excel skills: pivot tables, complex formulas, Power Query, dashboards.
- Strong communication skills in French and English (mandatory).
- Ability to work flexible hours, including weekends and public holidays, if needed.
Preferred Qualifications
- Experience building and scaling operational networks.
- Demonstrated track record of improving KPIs in a customer-facing environment.
