Solution lead

We are expanding our team We are in search of a Solution lead - CXG Learn to be based in our Paris office.

Who we are:

Founded in 2006, CXG is a global customer experience agency specializing in the premium and luxury industries. We serve over 200 luxury clients with a multicultural team of 250+ professionals. Our mission is to help brands transform customer and employee experiences to tap into their full business potential. We do so through tailored insights, strategy, and implementation. We are passionate about delivering impact. Our clients include the world's most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.

What you will be doing:

CXG is launching CXG Learn, a unique 3-in-1 digital learning ecosystem designed for luxury retail (including a Digital learning platform, an Authoring tool to create learning content and a Luxury training content library).  

We are looking for a Solution Lead to own and drive the commercial success, adoption, and continuous development of CXG Learn across our clients. This role combines product ownership, client enablement, commercial mindset and technical expertise. 

In close collaboration with the Solution Owner, you will be the internal and external ambassador of CXG Learn, ensuring seamless onboarding, continuous client activation, and strong collaboration with our Customer Success teams and our Platform partner. 

This role requires an agile mindset, in-depth knowledge of digital learning.  

Product & Platform Management

• Act as main CXG contact for the platform provider
• Translate client needs into functional requirements
• Prioritize features, follow development, testing, and releases
• Ensure platform alignment with market expectations

Commercial Enablement & Go-to-Market

• Build and maintain sales toolkit (pricing, decks, demos, contracts, FAQs)
• Define commercial and go-to-market strategy with CCO and CMO
• Support Sales and Customer Success in pitches, renewals, and client meetings

Client Onboarding & Post-Sale Management

• Lead end-to-end onboarding (setup, branding, content migration, configuration)
• Ensure client mastery of platform features and best practices
• Drive adoption, engagement, and usage growth
• Define operational model for tickets, queries, and updates

Client Value & Learning Partnership

• Develop continuous learning approaches using CX data, training performance, and analytics
• Enable "what's next" recommendations after each program
• Position CXG Learn as a strategic learning partner, not a one-off solution

Marketing & Visibility

• Collaborate on launches, campaigns, webinars, events, success stories, and cases
• Support content-selling campaigns for new library releases
• Ensure strong internal and external visibility

Internal Enablement & Customer Success Excellence

• Promote CXG Learn internally
• Train Customer Success teams on learning market, competitors, and vocabulary
• Enable CS to sell autonomously and design learning paths
• Build ongoing internal training and refresh programs
• Elevate CS into Learning Consultants with a strategic, advisory mindset

Team & Resource Planning

• Define and anticipate resources and operational roles required to support growth

Content Strategy Contribution

• Align content library with client needs and market trends
• Identify content gaps with Learning Design teams

What you will bring along:

• Master's degree
• 5+ years in learning solution launch and platform management
• Strong knowledge of LMS and digital learning technologies
• Strong commercial mindset
• Excellent communication and presentation skills
• Ability to train and upskill teams
• Organized, autonomous, proactive, and customer-focused
• Strong ownership and problem-solving mindset
• Experience building or curating digital learning programs is a plus.
• Understanding of luxury retail training (CX, sales, onboarding, retail skills) is a plus.