Channel Store Advisor

The people here at Apple don't just build products - we craft the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

You see the world through the eyes of the customer by deeply understanding their business needs, challenges, and concerns. At Apple, we obsess over how people experience our products and services. You not only meet our customers' expectations, but you exceed them.

Apple doesn't cut corners, in products or in business. You bring the highest level of integrity, honesty, and accountability in all that you do, every single day. You are a trusted advisor who does what you say you'll do-and always does what's best for Apple.

As an Apple Channel Store Advisor, you will showcase your ambitious spirit as you lead the sales, merchandising, and operations of an Apple Shop within a partner reseller store. As a dynamic leader, business manager, and influencer, you will encourage our partner's staff through your forward-thinking style, love for technology, and passion for Apple.

Through your influence, you will grow Apple business in the multi-branded store by providing excellent customer service, conducting product demonstrations to customers, and training partner staff while ensuring all our merchandising standards are met.

In this position, your work schedule will be based on business needs which will include evenings and weekends.

This role is internally called an Apple Solutions Consultant.

Description

In this role, you will:

Represent Apple and influence within a single partner store to build business plans, achieve partner sales targets, and grow business.

Collaborate and train reseller teams on our products, services, and merchandising guidelines, while promoting outstanding customer experiences and developing brand advocates.

Educate and encourage store teams to stay knowledgeable on the latest Apple product and services portfolio.

Meet customers and promote the Apple ecosystem by communicating the benefits and values of the products through product demonstrations and consultations, individually or in groups.

Build a community of dedicated Apple customers who will come back to consult on future Apple purchases.

Strive for excellence and ensure Apple's outstanding dedication to merchandising and brand standards are upheld throughout your store; this includes ensuring that all Apple fixtures, product exposures, and merchandising elements are up to date and maintained according to Apple's standards.

Provide daily care and inspection according to guidelines and escalate issues for timely and effective resolution.

Provide insightful feedback that will help to further develop and improve upon Apple Shop performance, working together with partner store leadership to achieve and improve results and drive lasting impact.

Preferred Qualifications

Strong self-motivation and ability to thrive independently in a fast-paced, constantly changing environment.

Effective time management including the ability to multi-task, organize, and prioritize tasks.

Ambition for driving sales results and recommending Apple solutions.

Ability to analyse data, identify trends and develop associated insights and recommendations..

Background in direct sales or solution-based selling.

Bachelor's degree or equivalent experience preferred.

Minimum Qualifications

Typically requires a minimum of 2+ years of related experience.

Passion for helping customers and partners understand how Apple technology can enrich lives.

Demonstrated ability to discover customers' needs and values.

Curiosity for continuous learning and eagerness to share knowledge with others.

Outstanding customer focus.

Excellent communication and presentation skills.

Ability to educate, inspire, and influence others.

Solid relationship-building skills with the ability to become a trusted business partner at a single point of sale.

High level of ethics, values, integrity, and trust.

At Apple, we're not all the same. And that's our greatest strength. We draw on the differences in who we are, what we've experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.